Monte' Pitt
Durham
Summary
Proactive Maintenance Technician with extensive experience in troubleshooting, performing preventive maintenance, and ensuring safety compliance. Skilled in HVAC systems, plumbing, drywall repair. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Greystar Property Management
08.2023 - Current
- Utilize problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Follow work orders and specifications for appliance and equipment replacement, repair, or maintenance.
- Follow safety protocols to minimize workplace accidents.
- Complete daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Shift Lead Supervisor
Sam's Club
12.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Kept accurate and detailed records of personnel progress and productivity.
Online Shopper
Sam's Club
10.2022 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained a clean, organized, and visually appealing online store for easy navigation and efficient purchasing processes.
Member Specialist
Sam's Club
09.2020 - 10.2022
- OYI - Zoned and organized OTC/HBA goods.
- Provided supervision and assistance to members and works amongst the frontline.
- Key turns
- Self checkout supervision and scanning of merchandise/goods at exit door.
Service Technician
Aptive Environmental
05.2021 - 09.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Daily customer interactions.
- Daily timed routes.
- Implemented efficient and overall pest solution(s) for each customers individual needs.
- Adhered to safety protocols and policies to reduce workplace hazards.
Foods Shift Lead
Tropical Smoothie Café
08.2017 - 10.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced safety and sanitation regulations.
Cart Attendant
Sam's Club
06.2020 - 08.2020
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Removed broken and unserviceable carts from inventory for repair.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
Theatre Usher
UEC Theaters
08.2015 - 05.2017
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Sell and collect admission tickets.
Education
High School Diploma -
Charles B. Aycock Highschool
Pikeville, NC06-2016
Skills
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Mechanical Troubleshooting
- Plumbing
- Drywall Repair
- Groundskeeping
- Apartment Maintenance
- HVAC Systems
- Employee Training
- Problem-Solving
- Team Leadership
- Creative Problem-Solving
- Cash Handling
- Pest Control
- Retail Sales
- Door to Door sales
Accomplishments
- Sam's Club - Employee of the Month
- Sam's Club - Safety Associate of the Month
Certification
- Pesticide Operator License
- (Basic pesticide training course.)
- Food Handler Certification
- ServeSafe Food Protection Manager Certification
- Certified Pool and Spa Operator Certification [CPA]
Timeline
Maintenance Technician
Greystar Property Management
08.2023 - Current
Shift Lead Supervisor
Sam's Club
12.2022 - 07.2023
Online Shopper
Sam's Club
10.2022 - 12.2022
Service Technician
Aptive Environmental
05.2021 - 09.2021
Member Specialist
Sam's Club
09.2020 - 10.2022
Cart Attendant
Sam's Club
06.2020 - 08.2020
Foods Shift Lead
Tropical Smoothie Café
08.2017 - 10.2020
Theatre Usher
UEC Theaters
08.2015 - 05.2017
High School Diploma -
Charles B. Aycock Highschool
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