Montanna Swearingen
King
Summary
Dynamic professional with experience as a Monitoring Center Operator at Sentinel Offender Services, excelling in effective communication and attention to detail. Proven ability to troubleshoot complex issues and maintain accurate documentation, fostering trust with clients. Skilled in data entry and efficient multitasking, ensuring compliance and operational excellence in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Monitoring Center Operator
Sentinel Offender Services
03.2023 - 11.2023
- Remote position
- Conducted outbound calls to individuals using the company's hardware for the purpose of monitoring those on probation or parole.
- Accepted inbound calls from officers, victims, and parolees alike to diagnose both hardware and software issues, process alerts on dashboard, troubleshoot equipment, change schedules, or contact police dispatch.
- Maintained accurate notes and documentation for legal purposes.
- Collaborated with law enforcement agencies to ensure timely communication regarding cases.
- Engaged in ongoing training to enhance knowledge of compliance regulations and operational procedures.
- Maintained accurate records of case status updates using proprietary software.
- Developed strong relationships with offenders, fostering trust and encouraging compliance with programs.
Veterinary Assistant
Animal Care Clinic of Rural Hall
06.2021 - 12.2021
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Prepared surgical instruments and maintained sterile environments for operations.
- Administered medications as directed, ensuring proper dosages and documentation.
- Handled client communications with professionalism, strengthening relationships through effective service delivery.
Receptionist
Carswell Distributing
09.2018 - 03.2019
- Managed front desk operations, ensuring smooth visitor check-in and assistance.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained scheduling for appointments, optimizing calendar coordination for staff members.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Data entry
- Document Filing
Education
Bachelor of Science - Animal Health And Behavior
Unity Environmental University
New Gloucester, ME03-2028
Skills
- Typing
- Attention to detail
- Efficient multitasking
- Effective communication
- Data entry
Languages
Spanish
Limited Working
Timeline
Monitoring Center Operator
Sentinel Offender Services
03.2023 - 11.2023
Veterinary Assistant
Animal Care Clinic of Rural Hall
06.2021 - 12.2021
Receptionist
Carswell Distributing
09.2018 - 03.2019
Bachelor of Science - Animal Health And Behavior
Unity Environmental University