Montae Warren
Raleigh
Summary
Leveraged extensive product knowledge and effective communication skills to improve the shopping experience and contribute to company growth.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Carolina Country Club
07.2025 - Current
- Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Trained new employees on warehouse procedures, safety protocols, and equipment usage.
- Implemented process improvements that reduced order fulfillment time and increased productivity.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Sales Associate
Big Lots
10.2018 - 12.2024
- Facilitated high-volume customer interactions by providing customized furniture solutions.
- Addressed customer issues proactively while leveraging in-depth knowledge of promotions and pricing.
- Enhanced customer engagement by implementing personalized recommendations.
- Enhanced sales performance through implementation of effective customer service protocols and management of product inquiries.
- Implemented systematic documentation and tracking of customer feedback to enhance communication between customers and management.
- Collaborated with store team to uphold product knowledge standards, ensuring accurate communication of promotions, pricing, and merchandise features.
Education
Certificate - Cybersecurity
Durham Technical Community College
Durham, NCHigh School Diploma -
Wakefield High School
Raleigh, NC06.2015
Skills
- Customer Service (Experienced)
- Sales (Experienced)
- Problem Solving (Experienced)
- Conflict Resolution (Experienced)
- Product Knowledge (Experienced)
- Order fulfillment
- Order picking and processing
- Warehouse safety
- Shipping and receiving
- Order picking
- Lifting and sorting
- Team collaboration
- Workplace cleanliness
- Data entry
- Material handling
- Pallet jacking
- Pallet jack operations
- Assembly and production
Languages
Spanish (Beginner)
Timeline
Warehouse Associate
Carolina Country Club
07.2025 - Current
Sales Associate
Big Lots
10.2018 - 12.2024
Certificate - Cybersecurity
Durham Technical Community College
High School Diploma -
Wakefield High School