Summary
Overview
Work History
Education
Skills
Timeline
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Monise Jackson

Monise Jackson

Charlotte

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Donor Specialist II

American Redcross Apheresis Center
09.2022 - 04.2024
  • Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
  • Boosted donor satisfaction and loyalty by consistently acknowledging their contributions and recognizing milestones in their donation journey.
  • Facilitated efficient donor processing by managing appointment scheduling and maintaining accurate records.
  • Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
  • Provided compassionate support to first-time donors, easing anxieties and creating positive experiences.
  • Participated in ongoing professional development opportunities that increased knowledge of advances within the field as well as improved job performance.

Phlebotomist

CSL Plasma
09.2021 - 08.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Supervisor

Octapharma Plasma
08.2019 - 04.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Supervisor

American Red Cross Blood Donation Center
04.2008 - 06.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Law

John Jay College of Criminal Justice
New York, NY
06-1996

Skills

  • Team management
  • Donor relations
  • Donor recognition

Timeline

Donor Specialist II

American Redcross Apheresis Center
09.2022 - 04.2024

Phlebotomist

CSL Plasma
09.2021 - 08.2022

Supervisor

Octapharma Plasma
08.2019 - 04.2020

Supervisor

American Red Cross Blood Donation Center
04.2008 - 06.2019

Law

John Jay College of Criminal Justice

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Monise Jackson