Monique Richardson
Charlotte
Summary
Experienced professional with a strong background in surgical procedures and intra-operative assistance, skilled in maintaining sterile fields and ensuring patient safety. Proficient in aseptic techniques, surgical tool management, and infection control protocols. Eager to leverage expertise in a new role to enhance patient care and support surgical teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SURGICAL TECHNOLOGIST
Novant Matthew's Women's Center
Charlotte, NC
01.2020 - Current
- Supported surgeons in the operating room by preparing and passing instruments, equipment, and supplies during surgeries.
- Prepared operating rooms with the necessary instruments, supplies, and equipment for specific procedures.
- Maintained a sterile field throughout surgical procedures.
- Trained and guided new staff members on proper surgical techniques and equipment handling.
- Confirmed availability of all necessary supplies at the start of each shift or procedure.
- Conducted counts of instruments, sharps, and sponges alongside the circulating nurse.
- Applied aseptic techniques while establishing sterile fields for each procedure.
- Restocked the operating room suite with essential supplies and medications for each case.
- Demonstrated skills in scrubbing for various types of surgeries.
- Organized sterile instrument tables, verifying cleanliness and functionality of instruments and supplies.
- Utilized knowledge of surgical procedures to anticipate surgeon needs during the intraoperative phase.
- Prepared instruments for use during surgical procedures.
Patient Service Representative
Fastmed Urgent Care
Charlotte, NC
10.2019 - 01.2020
- Assisted with patient check-in processes by entering data accurately and scheduling appointments efficiently.
- Supported communication between patients and medical staff to improve care delivery and satisfaction.
- Maintained up-to-date patient information using electronic health record systems to enhance operational efficiency.
- Guided new staff on office protocols and customer service best practices to elevate team performance.
- Managed patient flow during busy periods to optimize resource use and reduce wait times.
INSURANCE VERIFICATION SPECIALIST
Baldwin family medicine
Baldwin, NY
06.2016 - 05.2018
- Assessed insurance policy terms to determine patient coverage and limitations.
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Followed established verification processes to confirm insurance benefits, medical necessity, and authorization.
- Developed detailed knowledge of insurance policies and procedures to ensure accurate verifications.
- Worked within EMR system to document results of patient insurance verification.
- Answered questions from patients and clerical staff regarding coverage.
- Maintained accurate records of all patient information including demographic data and insurance verification details.
- Processed pre-authorizations for medical services according to established guidelines.
OFFICE MANAGER
Peninsula Footcare
Far Rockaway, NY
09.2012 - 06.2015
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Trained and onboarded new office staff members.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Managed office flow by providing direct support to visitors.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Prepared purchase orders and routed to project manager for approval.
- Developed and maintained effective relationships with vendors and suppliers.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
Education
Surgical Technology - Health Sciences
Long Island University
Brooklyn, NYMedical Assistant
Municipal Training Center
Brooklyn, NYSkills
- Critical thinking
- Setting up and operating equipment
- Basic life support
- Instrument sterilization
- Pre- and post-surgical counts
- Workplace safety
- Infection control protocols
- Patient confidentiality
- Safe sharps disposal
- Pre-surgical preparation
- Transporting patients
- Wound dressing
- OB/GYN procedures
- Patient safety
- Passing surgical tools
- Sterile field management
- Suturing wounds
- Intra-operative assistance
- Surgical counts
- Preparing for surgeries
- Aseptic techniques
- Patient preparation
- Patient positioning expertise
- Surgical equipment handling
- Surgical procedures
- Scrub assistance
- Operating room procedures
- Aseptic and sterilization techniques
- Collecting medical specimens
- Equipment set up and operation
- Surgical site preparation
- Disposing of biohazardous waste
- Surgical instrumentation
- OR
- Patient transportation
- Hospital Pre-screenings
- Organizational growth
- Safety protocols
- Biological specimen collection
- Teamwork and collaboration
- Safely disposing of needles
- Sterile field preparation
- Attention to detail
- Flexible and adaptable
- Patient positioning
- Multitasking Abilities
- Certified surgical technologist (CST)
- Restocking inventory
- Certified in CPR/AED
- Multitasking
- CPR/AED
- Excellent communication
- Relationship building
- Work prioritization
- Proper specimen disposal
AWARDS
Outstanding work ethics
Certification
Surgical Technology
Timeline
SURGICAL TECHNOLOGIST
Novant Matthew's Women's Center
01.2020 - Current
Patient Service Representative
Fastmed Urgent Care
10.2019 - 01.2020
INSURANCE VERIFICATION SPECIALIST
Baldwin family medicine
06.2016 - 05.2018
OFFICE MANAGER
Peninsula Footcare
09.2012 - 06.2015
Surgical Technology - Health Sciences
Long Island University
Medical Assistant
Municipal Training Center