Monique Hanbury
Moyock
Summary
Well-trained in customer service, with valuable experience as a waitress; highly skilled in managing high-volume dining environments. Possessing strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Demonstrated the ability to improve workflow and enhance team efficiency, contributing greatly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, increasing customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Waitress
AJ Gator's Sports Bar & Grill
Moyock
08.2023 - Current
- Took orders for food and drinks and delivered them to guests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed payments accurately using cash registers or POS systems.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed, and completed side work such as rolling silverware, cleaning, etc., during peak hours.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated the ability to maintain a clean workplace environment.
- Maintained a flexible schedule and demonstrated the ability to work morning, day, and closing shifts.
Barista
Dunkin' Donuts
Moyock
05.2023 - 09.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested appealing products.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Received and accurately processed customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Education
Associate of Arts - Psychology
College of The Albemarle
Elizabeth City, NCSkills
- Customer service and client engagement
- Team collaboration and conflict resolution
- Time management and task prioritization
- Reliability and punctuality
- Hygiene practices and cleaning expertise
- Multitasking and organizational skills
- Problem-solving
References
References available upon request.
Timeline
Waitress
AJ Gator's Sports Bar & Grill
08.2023 - Current
Barista
Dunkin' Donuts
05.2023 - 09.2023
Associate of Arts - Psychology
College of The Albemarle
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