Monique Frye
Greensboro
Summary
Highly skilled in utilizing exceptional interpersonal skills to achieve desired goals. Committed to achieving the goals of the company by prioritizing customer satisfaction and enhancing the overall customer experience. Focusing on building strong relationships with clients, understanding their needs, and delivering tailored solutions that exceed expectations. Dedicated to contributing to a positive and collaborative work environment.
Overview
10
10
years of professional experience
Work History
Founder/CEO
Booked Staffing Agency
11.2018 - Current
- Facilitated placement of cosmetology professionals with diverse salon employers.
- Coordinated promotional events demonstrating client expertise for independent projects.
- Facilitated agreements between salons and staffing providers.
- Efficiently managed time by operating multiple systems concurrently.
Remote Roadside Agent
AAA Auto Club Group
09.2022 - 09.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Remote Customer Service Associate
LF Consulting Group Inc
03.2019 - 06.2021
- Oversaw daily administrative activities through virtual channels.
- Including: travel, work hours accrual, emails, Inbound and Outbound Phone calls
- Monitored financial transactions for precise bookkeeping.
- Managed Trucking and Logistics partnerships for the company: Sent monthly invoices, scheduled monthly recap meetings and maintained communication (phone/email) for our clients
Customer Service Manager
Movement Thru Hoops
03.2015 - 05.2018
- Supervise routine functions of the coaching staff.
- Managed invoicing with accuracy and punctuality.
- Maintained detailed records of expenses associated with services offered to youth entities.
- Created and supervised email campaigns for potential business opportunities.
- Listened attentively to parents to understand issues.
- Offered excellent customer service through diverse platforms such as voice calls, online chat, and emails.
- Generated various documents tailored for in-house projects.
Education
Business Management Degree - Business
Herzing University
Atlanta, GA05.2009
Skills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
- Client engagement
- Organizational structuring
- Visionary leadership
- Team engagement
- Start-up operations
- Business planning
- Consulting
- Business development
Timeline
Remote Roadside Agent
AAA Auto Club Group
09.2022 - 09.2024
Remote Customer Service Associate
LF Consulting Group Inc
03.2019 - 06.2021
Founder/CEO
Booked Staffing Agency
11.2018 - Current
Customer Service Manager
Movement Thru Hoops
03.2015 - 05.2018
Business Management Degree - Business
Herzing University
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