Monique Baker
Roxboro
Summary
Dedicated healthcare professional with over 21 years of experience in patient access, administrative support, and direct patient care. Proficient in patient scheduling, insurance verification, and managing high-volume inquiries while prioritizing organization and clear communication. Committed to delivering compassionate care and educating patients on their benefits and financial responsibilities, ensuring adherence to HIPAA regulations and maintaining confidentiality. Proven track record of enhancing patient experiences through a blend of empathy and efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Founder & Executive Director
Battered Woman Get Up
04.2024 - Current
- Established a nonprofit organization focused on empowering women who have experienced domestic violence through resources like financial assistance, counseling, and education.
- Oversees comprehensive operations including outreach, fundraising, and community engagement to ensure effective program delivery and organizational sustainability.
- Cultivates strategic partnerships with local organizations to expand support and resource availability for survivors.
Access Specialist
Duke Health
04.2023 - Current
- Coordinate patient appointments, ensuring accuracy and adherence to schedules.
- Verify patient insurance information and demographics for billing and coding precision.
- Manage high-volume call center interactions and resolving patient inquiries.
Cast Technician/Patient Access Representative
UNC Health Care
08.2007 - 09.2022
- Verified patient insurance information and scheduled appointments, ensuring accuracy in demographic data for billing and coding processes.
- Facilitated smooth financial transactions by explaining insurance coverage and benefits to patients.
- Assisted in creating pre-service estimates for orthopedic procedures, discussing costs and payment options with patients.
- Reviewed Explanation of Benefits (EOB) and communicated discrepancies with patients and insurance providers, utilizing Epic for processing physician orders for medical procedures.
Certified Nursing Assistant (CNA)
Hillcrest Convalescent Center
05.2005 - 08.2007
- Delivered direct patient care by assisting with daily living activities and monitoring vital signs, ensuring patient comfort and well-being.
- Maintained accurate patient documentation and effectively communicated updates to medical staff, supporting a safe and regulatory-compliant environment.
Cashier Team Lead
Sav Way
04.2003 - 01.2005
- Managed daily financial transactions and conducted cash audits to ensure accuracy and compliance.
- Led and trained a team of cashiers, improving customer service quality and operational efficiency.
Education
Bachelor's - Behavioral and Social Science
North Carolina Central University (NCCU)
Durham, NC05.2026
AAS - Medical Office Administration
Durham Technical Community College
Durham, NC01.2007
High School Diploma -
Durham Technical Community College
Durham, NC05.2005
Skills
- High Proficiency in MS Word
- High Proficiency in Excel
- High Proficiency in Outlook
- Strong Organizational Skills
- Strong Time Management Skills
- Capable of Prioritizing Tasks
- Ability to Educate Patients
- Customer Service
- Patient Scheduling
- Communication Skills
- Confidentiality
- Medical Terminology
- Insurance Verification
- Attention to Detail
- Patient Registration
- HIPAA Compliance
Certification
Certified Nursing Assistant (CNA), Gericare Health Services, 05/01/05
Timeline
Founder & Executive Director
Battered Woman Get Up
04.2024 - Current
Access Specialist
Duke Health
04.2023 - Current
Cast Technician/Patient Access Representative
UNC Health Care
08.2007 - 09.2022
Certified Nursing Assistant (CNA)
Hillcrest Convalescent Center
05.2005 - 08.2007
Cashier Team Lead
Sav Way
04.2003 - 01.2005
AAS - Medical Office Administration
Durham Technical Community College
Bachelor's - Behavioral and Social Science
North Carolina Central University (NCCU)
High School Diploma -
Durham Technical Community College
Similar Profiles
Zahra ShahZahra Shah
Crisis Line Volunteer at Battered Women's Support ServicesCrisis Line Volunteer at Battered Women's Support Services
Zahra ShahZahra Shah
Crisis Line Volunteer at Battered Women's Support ServicesCrisis Line Volunteer at Battered Women's Support Services
Yuliana De La CruzYuliana De La Cruz
Cashier at Australian Battered Potato's, OC FairCashier at Australian Battered Potato's, OC Fair
Kristen BayliffKristen Bayliff
COTA/L at Carolina School ServicesCOTA/L at Carolina School Services
Angel LongAngel Long
Client Support Specialist at Rhythm Management GroupClient Support Specialist at Rhythm Management Group