Monika Romero
Concord
Summary
Dynamic professional with a versatile background in hospitality. Recognized for effective communication and exceptional customer service, committed to enhancing guest experiences and supporting team success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Bilingual in English and Spanish, with excellent communication skills, and a positive, solutions-oriented attitude. Adaptable and quick to learn, passionate about delivering outstanding service, and representing the company professionally. Contributed to enhanced guest satisfaction through proactive service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mystic Bbq&Grill
Alexandria
08.2023 - 07.2025
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in menu knowledge to enhance customer dining experiences.
- Managed customer orders using point-of-sale systems effectively.
- Maintained cleanliness and organization of dining area and service stations.
- Supported team members during busy shifts to maintain service quality.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
Event Assistant
UVA(University of Virginia)(Part time)R&H STAFFING
Charlottesville
12.2021 - 04.2023
- Coordinated logistics, including venue setup and equipment management.
- Supported event staff in daily operations and troubleshooting issues.
- Managed inventory of event supplies, ensuring adequate stock for activities.
- Settled disputes or helped solve other customer concerns.
- Monitored, maintained or secured inventory to reduce loss.
- Recorded details of attendance or sales activities.
- Maintained inventory of supplies and equipment for efficient event execution.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
Event Coordinator Assistant (Part-time)
Genesis
Alexandria
06.2022 - 12.2022
- Coordinated event logistics and schedules for various corporate functions.
- Managed vendor relationships to ensure quality services and supplies.
- Developed detailed event timelines and checklists for smooth execution.
- Oversaw registration processes and managed attendee communications effectively.
- Organized post-event debriefs to identify areas for improvement in future planning.
- Provided on-site support during the day of the event including problem solving if necessary.
Education
High School Diploma -
Thomas A. Edison High School
Alexandria, VA05-2023
Associate of Science - Registered Nurse
Northern Virginia Community College
Annandale, VASkills
- Point-of-sale operation
- Guest engagement
- Front-of-house display creation
- Cash handling
- Event coordination
- Communication skills
- Problem solving
- Team collaboration
- Positive and professional
- Team member support
- Exceptional customer service
- Hospitality service expertise
Languages
English
Full Professional
Spanish
Full Professional
Certification
BLS Card Certification- Alexandria, VA
Accomplishments
Thomas A. Edison High School, VA
Affiliations
Volunteer at PTH Foundation.
Timeline
Server
Mystic Bbq&Grill
08.2023 - 07.2025
Event Coordinator Assistant (Part-time)
Genesis
06.2022 - 12.2022
Event Assistant
UVA(University of Virginia)(Part time)R&H STAFFING
12.2021 - 04.2023
High School Diploma -
Thomas A. Edison High School
Associate of Science - Registered Nurse
Northern Virginia Community College