MONICKA MCKEE
Charlotte
Summary
Dynamic professional with extensive hands-on experience in customer service and medical administrative support, adept at navigating challenges with ease. Strong problem-solving abilities and a proactive approach to new tasks ensure efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that align with and advance organizational goals.
Overview
22
22
years of professional experience
Work History
Guest Services Representative
Extended Stay America
Charlotte, NC
10.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues effectively.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed reservations and coordinated check-ins, ensuring a seamless experience for all guests.
- Collaborated with housekeeping and maintenance teams to uphold cleanliness and operational standards.
Seasonal Sales Business Director
Honey Baked Ham
Charlotte, NC
09.2019 - 04.2020
- Oversaw sales and marketing blitzes to a variety of corporate companies.
- Supervised 4 employees and assisted with onboarding hiring, and training.
- Prepared bank deposits, answered inbound calls, provided information, took orders, and documented interactions.
- Took inventory, ordered supplies, and performed opening procedures.
Medical Receptionist
America's Best Contacts and Eyeglasses
Charlotte, NC
12.2018 - 09.2019
- Scheduled appointments, verify insurance, accepted payments, answered phones, and provided information.
- Called in prescriptions, filed insurance claims, took clinical notes, and documented activities and conditions.
- Maintained effective relationships and communication with patients, families, management, and staff.
Certified Nursing Assistant (CNA) / Clinical Administrator
Maxim HealthCare
Charlotte, NC
08.2004 - 06.2017
- Travelled to client homes and provided hospice and wound care.
- Supervised 20 – 25 nurses at once, answered phones, maintained files, and updated demographic information.
- Completed daily logs documenting patient condition and activities and any changes to patient care plan.
- Scheduled appointments, verified insurance, collected payments, and processed billing.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01-2020
Skills
- Data visualization
- Record management
- Human Resource Management
- Computer skills
- Coordinated scheduling expertise
- Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- Clinical terminology expertise
- EMR / EHR
- CMS1450 ▪ UB04 ▪ CMS1500
Timeline
Guest Services Representative
Extended Stay America
10.2024 - Current
Seasonal Sales Business Director
Honey Baked Ham
09.2019 - 04.2020
Medical Receptionist
America's Best Contacts and Eyeglasses
12.2018 - 09.2019
Certified Nursing Assistant (CNA) / Clinical Administrator
Maxim HealthCare
08.2004 - 06.2017
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy