Monica Griffin

• Lead the merchandising team to optimize product placement and enhance visual appeal.
• Develop and implement strategic merchandising plans to align with market trends.
• Train and mentor team members on best practices for the execution of quality results.
• Evaluate team performance and provide constructive feedback, promoting a culture of continuous improvement in merchandising.
• Provide training to new team members on merchandising best practices, enhancing overall team performance.
• Work to increase sales by developing visually appealing merchandise displays and layouts.
• Improve store appearance with effective merchandising strategies, driving customer satisfaction, and repeat business.
• Ensure compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
• Implement planograms to create consistent visual presentations across multiple store locations.

Optimize space allocation by conducting store walkthroughs, and updating floor plans as needed.

• Collaborate with the sales team to identify and fulfill customer needs.
• Build good partnerships with customers to continue business growth.

• Supervised 45 employees across North and South Carolina to enforce high-quality standards of operation to meet clients needs.
• Located, developed, and promoted talented employees to collect accurate data consistently on a time driven expectation.
• Scheduled weekly work and special request from clients by working with the client service managers .
• Coordinated with regional manager to actualize performance improvement strategies.
• Built positive and productive relationships with office and field leadership.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Uploaded or transmitted data using secure protocols.
• Collected UPC and pricing information at various locations.
• Followed data entry protocols, rules and regulations.
• Checked for accuracy by verifying data and records.
• Conducted audits of existing data entry processes.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast performance trends.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Monitored participant workflow and behaviors throughout training process.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Developed effective training plans based on department needs and objectives.
• Developed individualized training plans to achieve staff readiness.
• Scheduled and taught in class courses to increase learning opportunities.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

• Formulated business recommendations and alternative solutions based on statistical data.
• Provided strategic guidance by delivering data-driven, actionable category-level insights.
• Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
• Supported the district manager by overseeing Photo & Beauty operations fro 22 stores.
• Performed weekly audits to make sure that sales,certifications and customer service targets were met.
• Developed action plans and implemented in under performing stores and followed up to track improvement.
• Prepared and helped stores with inventory.
• Built relationships with local businesses to increase loyalty and sales by promoting CVS business account program.
• Worked with managers to hire and train new photo associates, also coached and counseled any that were not performing to the store and company expectations.

• Managed inventory control, cash control, and store opening and closing procedures.
• Hired, trained, scheduled and managed associates by using budgets and other tools to meet sales and customer service metrics.
• Ordered, stocked, completed planograms, merchandised using a monthly planner, also did price changes and pricing audits to maintain product and pricing competitiveness.
• Managed vendors to ensure timely and adequate delivery of merchandise.
• processed payroll, made daily deposits, attended and held meetings, prepped and counted merchandise and pricing for inventories.