MONICA ROBINSON
Jacksonville
Summary
Leader and team manager with a proven track record. Strong mathematical aptitude and a flexible schedule. With a motivating management style and a resourceful mindset, you can excel in fast-paced environments. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Manager who is goal-oriented and results-oriented.
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
East Carolina Home Care
01.2024 - Current
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
- Performed wound care and dressing changes, following strict infection control protocols to promote healing.
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
- Implemented personalized care plans, addressing unique needs and preferences to enhance overall patient satisfaction.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Front Desk Supervisor
Trish salon
06.2021 - Current
- Developed long-term relationships with guests, resulting in increased loyalty and revenue for the hair salon
- Advertised on all social media for salon
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Updated customer accounts, such as service charges
- Ensured financial accuracy by collecting deposits, fees, and payments
- Was in charge of answering a multi-line phone system, responding to inquiries, and booking appointments
- Created weekly employee work schedules for 5 team members, making sure that all shifts were covered
- Provided knowledgeable and friendly service to guests who had problems with their services or products
- Was in charge of all front desk operations, keeping a close eye on the salons reputation, employee productivity, and operational efficiency
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
- Was in charge of a fast-paced front desk operation at a busy hair salon with up to 25 walk in clients
- Processed payments, checked guests in and out of the salon, and booked clients
- Provided knowledgeable and friendly service to resolve issues in a timely and professional manner
- Educated new employees on proper procedures, regulatory requirements, and performance strategies
Field Supervisor
R&S Solutions
11.2019 - 11.2020
- Led a team of 14 people to complete construction clean ups
- Am in charge of maintaining a safe and clean working environment
- Was able to complete tasks with little supervision
- Responded to service requests and remained on call in case of an emergency
- Instructed teams on the specific operations and requirements for each job site, as well as the procedures and techniques that were applicable
- Reviewed work orders and communicated with the previous shift to determine the day's work requirements
- Assessed the work of team members for quality, ethics, and adherence to project specifications
Teacher
Clubhouse academy
02.2017 - 08.2017
- All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed
- Worked closely with peers to develop cross-curricular lessons and activities to help students learn more effectively
- Helped struggling students maintain their progress by creating individualized lesson plans that focused on areas where they could improve
- Developed and deepened relationships with students, family members, and faculty to promote optimal student learning environments
Education
Some college - Early Childhood Education
Dixie State University
St. George, UTHigh School -
Millard High School
Fillmore, UT01.2006
Skills
- Communications
- Planning and Organization
- Credit card transactions
- Consistently meets sales goals
- Cash flow management
- Operational improvement
- People-oriented
- Problem-solving skills
- Exceptional time management skills
- Positive and friendly
- Check-in and check-out procedures
- Money handling abilities
- System updates
- Supervision
- Detail-oriented
- Retail sales
- Budgets
- Computer literate
- Time management
- Customer service
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
- First aid and safety
- Care plan management
- Mobility support
- Client documentation
- Behavioral support
- Patient transportation
- Home safety assessments
- ADL support
- Wound care
- Care plan assessment
- Patient transport
- Medication organization
- Behavioral management
- Schedule management
- Patient advocacy
- Ambulation assistance
- Safety procedures
- Emotional support
- Transportation assistance
- Bedside care
- Catheter care assistance
- Family caregiver education
- Personal care services
- Patient lifting techniques
- Nutritional meal preparation
- Toileting assistance
- Mobility activities
Additional Information
I also have a background in construction.
Certification
Alzheimer’s and dementia pro certification
CPR
BBP
AED
Timeline
Home Health Aide
East Carolina Home Care
01.2024 - Current
Front Desk Supervisor
Trish salon
06.2021 - Current
Field Supervisor
R&S Solutions
11.2019 - 11.2020
Teacher
Clubhouse academy
02.2017 - 08.2017
Some college - Early Childhood Education
Dixie State University
High School -
Millard High School
Alzheimer’s and dementia pro certification
CPR
BBP
AED
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