Monica Stanton
High Point
Summary
Customer Service Team Manager with extensive experience leading high-performing teams to enhance operational efficiency and service standards. Developed and implemented comprehensive training programs that resulted in improved team performance and elevated customer satisfaction levels. Analyzed customer feedback and performance metrics to identify areas for process improvement, optimizing service delivery. Fostered a positive work environment by establishing clear expectations and providing necessary resources for team success.
Overview
26
26
years of professional experience
1980
1980
years of post-secondary education
Work History
Team Manager
Alorica
10.1999 - 07.2025
- Led a high-performing customer service team, enhancing operational efficiency and driving exceptional service standards.
- Developed and implemented training programs that improved team performance and elevated customer satisfaction levels.
- Analyzed customer feedback and performance metrics to identify process improvements and optimize service delivery.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Set goals for performance and deadlines to comply with company plans and vision.
Education
Bennettsville High School
Bennettsville, SCSkills
- Customer service leadership
- Team performance optimization
- Training program development
- Performance metrics analysis
- Goal setting and management
- Team motivation techniques
- Escalation handling
Timeline
Team Manager
Alorica
10.1999 - 07.2025
Bennettsville High School