Monica S. Bobbitt-Pierre
Durham
Summary
Dynamic Administrative Specialist with proven expertise in facility management and event coordination at the City of Durham. Skilled in customer account management and clerical support, I excel in enhancing client satisfaction and ensuring seamless operations. Recognized for effectively resolving issues and maintaining high standards of service in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Specialist
City of Durham – Parks and Recreation
DURHAM
08.2012 - Current
- Assist with staffing scheduling/timecards
- Open/Close facilities and provide tours as needed
- Manage concerns/problems and provide assistance concerning rental events
- Handle general maintenance duties as needed
- Assists customers by answering the telephone; researching, processing, and providing information;
- Responding to questions regarding City of Durham services
- Create new reservations for Facility rentals by entering into Active Net / Class computer software.
- Create new accounts for residents, process payments for Program Registrations, and for new, and current Special Use Facility Rentals.
- Completes clerical duties: receiving, processing, and delivering mail, faxing, copying, filing
- Maintain sites, security inspect for possible security violation during certain events follow up on Reports on unauthorized persons and other security problems.
- Meet with clients before and during events, attending to their requests as needed.
- Insure function set-ups are completed in a timely and accurate manner; assist with breakdown of event equipment to allow for facility cleaning.
- Conduct monthly site inspections of Special Use Facilities
- Assist the Reservationist with monthly staff schedule/ Proofreading /Calculating weekly hours for Attendants.
Custodial Worker
GIO Cleaning Services LLC
Durham
09.2015 - 10.2017
- Provide general cleaning of facilities as contracted per contract
- Sweep and mop hard floor surfaces
- Clean common area, remove trash and debris
- Dust
- Private Contractor
Facility & Rental Event Attendant
City of Durham – Parks and Recreation
Durham
07.2010 - 07.2010
- Meet with clients before and during events, attending to their requests as needed.
- Insure function set-ups are completed in a timely and accurate manner; assist with breakdown of event equipment to allow for facility cleaning.
- Insures that the terms of the renter's contract are met; monitors the facility once the event is in process; takes initiative to solve problems and situations that arise during events.
- Notifies event security of potential disruptive situations; may be required to cancel an event if a situation arises that deems this action necessary.
- Show facility and answer questions for potential clients.
- Enforce codes, policies and rules and regulations; monitors the use of alcoholic beverages.
- Regularly checks and replenishes washroom supplies; cleans and disinfects restrooms.
- Mop/clean spills and sweep and clear garbage from assigned areas during events.
- Cleans and lines waste receptacles and disposes of trash.
- Cleans lighting fixtures and replaces light bulbs and fluorescent tubes as needed and assigned.
- Keeps basic records: work performed timesheets, accident reports, visitor logs, inventories, etc.
- Observes safe working practices, including maintaining storage areas in a safe condition.
- Corrects or reports any safety or fire hazard.
- Closes windows, turns off lights, and locks doors to secure building; completes opening and closing duties as assigned.
- Reports unauthorized persons and other security problems.
Detention Officer
Durham County Sherriff’s Department
Durham
08.2000 - 10.2009
- Conduct security rounds of facility and observe inmate activity within the Housing Unit
- Transportation of inmates outside of the facility
- Transport inmates to different areas within the facility
- Receptionist duties: including advising regarding visitation information, telephones, and assistance to public regarding meeting with the Magistrate
- Inform General public about Durham County Sheriff Department Policy & Procedures
- Monitor inmate interaction in the facility via security cameras
- Operate Security doors via computer / security cameras in the Control Room
- Respond to Emergencies within the facility
- Conduct Inmate visitation within the Pod and in general public lobby area
- Assist with preparation of inmate meals
- Enforce North Carolina general statues
- Complete and prepare inmate incident reports
- Communicate via radio with all staff
Education
Associate of General Education -
Durham Technical Community College
Durham, NC05.2014
Certificate of Paralegal - Business and Bankruptcy, Litigation
Durham Technical Community College
Durham, NC05.2012
High School Diploma -
Hillside High School E.D.P
Durham, NCSkills
- Scheduling management
- Facility management
- Event coordination
- Customer account management
- Clerical support
- Customer service
References
Available upon request
Certification
CPR First AIDE
Timeline
Custodial Worker
GIO Cleaning Services LLC
09.2015 - 10.2017
Administrative Specialist
City of Durham – Parks and Recreation
08.2012 - Current
Facility & Rental Event Attendant
City of Durham – Parks and Recreation
07.2010 - 07.2010
Detention Officer
Durham County Sherriff’s Department
08.2000 - 10.2009
Associate of General Education -
Durham Technical Community College
Certificate of Paralegal - Business and Bankruptcy, Litigation
Durham Technical Community College
High School Diploma -
Hillside High School E.D.P