Monica Roach
Durham
Summary
Hardworking and high energy with proven relationship-building abilities, and time management skills in fast-paced environments. Successful at handling difficult situations calmly with accuracy. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
24
24
years of professional experience
2014
2014
years of post-secondary education
Work History
Server
Big Bad Breakfast
Durham
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area during service hours.
- Assisted in training new servers on menu items and service protocols.
- Stocked supplies and assisted with inventory management as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Greeted guests and provided menus.
Server
Brigs
Durham
08.2012 - 07.2014
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area during service hours.
- Stocked supplies and assisted with inventory management as needed.
- Managed customer inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on menu items and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Jones Seafood
Oak Island
12.2001 - 07.2008
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area during service hours.
- Prepared beverage orders accurately according to customer preferences.
- Stocked supplies and assisted with inventory management as needed.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
Education
Cosmetology
Aveda Institute
Chapel Hill, NC 06.2024 - 12.2025
Northern High School
Durham, NCSkills
- Customer service
- Cash handling
- Team collaboration
- POS operation
- Problem solving
- Supply restocking
- Conflict resolution
- Communication skills
- Professional demeanor
- Attention to detail
- Exceptional customer service
- Strong work ethic
- Positive guest interactions
- Effective customer upselling
- Positive and professional
Languages
Spanish
Professional
Timeline
Server
Big Bad Breakfast
09.2025 - Current
Cosmetology
Aveda Institute
06.2024 - 12.2025
Server
Brigs
08.2012 - 07.2014
Server
Jones Seafood
12.2001 - 07.2008
Northern High School