Monica Hackett
Charlotte
Summary
Motivated and results-driven mental health professional with over 20 years of experience across diverse areas of social services, including case management, foster care, and Psychiatric Residential Treatment Facilities (PRTF). Accomplished Clinical Manager and Licensed Clinical Mental Health Counselor (LCMHC) with over 10 years of experience providing therapy and supervising multidisciplinary teams. Recognized for strong leadership, clinical assessment, crisis intervention, and program oversight skills. Seeking to leverage expertise to enhance service delivery and organizational outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager
Anderson Counseling and Consulting Group, PLLC
Charlotte, NC
01.2017 - Current
- Provide leadership and supervision to a team of 20+ clinicians across outpatient and school-based programs
- Conduct team meetings to support clinical quality, compliance, and staff development
- Deliver clinical supervision, case staffing, and consultation to ensure effective treatment outcomes
- Review clinical documentation and charts to ensure compliance with regulatory and organizational standards
- Participate in executive and management meetings to support program operations and growth
- Collaborate with community stakeholders to strengthen partnerships and service coordination
- Lead onboarding, training, and mentorship of new clinicians
- Provide after-hours on-call support for crisis intervention and staff guidance
- Oversee daily operations and workflow across multiple programs
- Conduct emergency assessments and provide DSM-5 diagnoses as needed
Therapist / Clinical Manager, LCMHC
Anderson Counseling and Consulting Group, PLLC
Charlotte, NC
01.2014 - 01.2017
- Provided individual, family, and group therapy utilizing CBT, Play Therapy, Art Therapy, and other evidence-based modalities
- Completed Comprehensive Clinical Assessments (CCA) and Diagnostic Assessments using DSM-5 criteria
- Developed and implemented individualized treatment plans based on client needs
- Delivered psychoeducation to clients and families to improve understanding of diagnoses and coping strategies
- Facilitated group therapy focused on emotional regulation, behavioral choices, and symptom management
- Maintained timely and accurate clinical documentation
- Coordinated care and communicated with other service providers to ensure continuity of care
- Made treatment recommendations to enhance client progress and outcomes
Behavioral Health Counselor (PRN)
Alexander Youth Network
Charlotte, NC
03.2012 - 02.2015
- Provided therapeutic support in PRTF and Day Treatment settings as needed
- Facilitated therapeutic and skill-building activities to support behavior modification
- Ensured client safety and adherence to program structure
- Completed billable documentation in a timely and accurate manner
- Collaborated with treatment teams, guardians, and case managers to support client care
Case Manager
Access Family Services
Charlotte, NC
03.2012 - 03.2013
- Developed and coordinated service plans for foster care clients
- Created, implemented, and monitored Person-Centered Plans in collaboration with Child and Family Teams and multidisciplinary providers
- Conducted regular home visits to assess client progress and safety
- Facilitated Foster Parent Support Group meetings
- Provided pre-service and ongoing training to foster parents, supporting development and effective caregiving strategies
- Participated in an on-call rotation to provide crisis intervention and emergency support
- Maintained accurate and compliant documentation in accordance with regulatory standards
- Provided foster parents with clinical guidance to address behavioral challenges in home, school, and community settings
- Coordinated psychiatric evaluations and appointments
- Collaborated with the Department of Juvenile Justice to support the One Child, One Plan process
- Managed a caseload of 12+ clients
- Monitored and updated service authorizations to prevent disruptions in care
Clinical Case Manager
The MENTOR Network
Charlotte, NC
06.2006 - 03.2012
- Managed caseload of 12–15 foster care clients, ensuring delivery of person-centered services
- Developed, implemented, and monitored individualized service plans in collaboration with Child and Family Teams
- Conducted regular home visits and facilitated Foster Parent Support Group meetings
- Provided training, education, and ongoing support to foster parents
- Delivered crisis intervention and participated in on-call rotation
- Maintained compliance with documentation and regulatory standards
- Supervised a team of 8 Community-Based Service (CBS) staff
- Reviewed documentation to ensure service goals were being met
- Conducted staff meetings, supervision sessions, and required trainings
- Coordinated care with schools, juvenile justice, and other service agencies
- Arranged psychiatric evaluations and managed service authorizations to prevent disruptions
Education
Master of Arts - Mental Health Counseling
Webster University
Columbia, SC12-2012
Bachelor of Arts - Sociology
Barber-Scotia College
Concord, NC05-1996
Skills
- Clinical Supervision & Leadership
- DSM-5 Diagnosis & Treatment Planning
- Crisis Intervention & Risk Assessment
- Program Management & Operations
- Staff Training & Development
- Compliance & Documentation Review
- Individual, Family & Group Therapy
- Community Collaboration & Advocacy
Certification
Licensed Clinical Mental Health Counselor (LCMHC) – North Carolina- License #10566
Timeline
Clinical Manager
Anderson Counseling and Consulting Group, PLLC
01.2017 - Current
Therapist / Clinical Manager, LCMHC
Anderson Counseling and Consulting Group, PLLC
01.2014 - 01.2017
Behavioral Health Counselor (PRN)
Alexander Youth Network
03.2012 - 02.2015
Case Manager
Access Family Services
03.2012 - 03.2013
Clinical Case Manager
The MENTOR Network
06.2006 - 03.2012
Bachelor of Arts - Sociology
Barber-Scotia College
Master of Arts - Mental Health Counseling
Webster University