Monica Kerns
Huntersville
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Executive Assistant to President/CEO
Charlotte Gastroenterology
Huntersville, NC
03.2025 - 04.2026
- Support the CEO with all needs including: document creation, calendar management, travel arrangements, organization of materials for meetings, catering for meetings and event planning.
- Create onboarding plan for APPs and doctors and ensure proper execution.
- Order electronic devices and complete initial setup for onboarding APPs and doctors.
- Coordinate travel plans for APPs and doctors onboarding.
- Provide intermittent support to the COO with calendar management, communication with the CGH team and vendors.
- Provide organizational and functional support to the Board of Managers and Executive Committee to ensure that their initiatives are supported, organized and efficient.
- Manage vendors for all office locations.
- Organize requests by priority and urgency for the CEO to respond to.
- Manage HR document retention for physicians.
- Manage doctor profit sharing and 401K accounts.
- Support each of the eight offices with requests and needs.
- Manage drug rep lunches and visits and the system that they work through.
Executive Assistant
Trane Technologies
Davidson, NC
11.2024 - 01.2025
- Support to company officer and a Vice President.
- Extensive calendar support.
- Legal document management and processing.
- Invoice processing.
- Meeting coordination, setup and execution.
- New Hire onboarding.
- Space Planning.
Administrative Assistant to the Vice President of Finance
Lowe's Home Improvement
Mooresville, NC
03.2022 - 11.2024
- Support two Vice Presidents of Finance.
- In depth Calendar Management in a fast-paced and continually changing environment.
- Small and large scale meeting coordination and setup ranging from 10 up to 400 attendees.
- Plan, coordinate and execute engagement initiatives for the VP teams.
- New hire onboarding.
- Kronos Management for VP teams.
- Travel planning both domestic and international.
- Expense management for VPs.
- Space planning and management for 150 employees.
- Maintain teams' supply inventory.
- Support HR Requests, working closely with HR to ensure the VP is operating in the HR lens and scope.
- Process invoices.
Director of IT & Administrative Services
Cypress of Charlotte
Charlotte, NC
03.2018 - 03.2022
- Oversee a team of five concierge ensuring all hospitality service goals are being met in an equity based continuing care retirement community of 400+ members.
- Implemented an Information Technology department and total service package to support both members and staff.
- Organized and administered the member's satisfaction survey.
- Conducted a financial audit of all vendors and suppliers which resulted in a cost reduction of $104K in 2018.
- Ensured vendor compliance standards were adhered to.
- Provided direct support to the Human Resources Department with more sensitive initiatives.
- Served as assistant to the Executive Director.
- Managed the supply budget for the community, creating a 50% savings from 2018.
- Created and reviewed all outgoing communications for the community. Implementing standards for look and voice.
- Created and managed an inclusive budget for administrative operations.
Senior Human Resources Associate
Atrium Health
Charlotte, NC
11.2014 - 03.2018
- Change agent for leave of absence department, supporting 30,000+ employees in a center of excellence and call center environment.
- Ensured compliance by adhering to Title VII, FMLA and ADA.
- Organized and created presentation of data throughout lean methodology and Manage for Daily Performance.
- Presented data and updates to senior leadership.
- Lead daily lean huddles and trained staff on Leave of Absence and lean process and procedures.
- Participated in education and development of new teammates.
- Support other departments throughout CHS in a consultative capacity.
- Managed Americans with Disabilities requests.
- Managed leave requests in the case manager capacity.
- Consulted leaders and teammates at all levels across the organization with their FMLA and ADA requests.
- Participated in focus groups to obtain the voice of the customer for efficiency and process improvement.
- Educated team members on their benefits and benefit continuation during leave. Partnered with third party administrator (Hartford) to ensure benefits were issued according to the Plan.
- Participated in changing the benefits to one HSA Plan across the system.
- Provided translation to Spanish speaking teammates.
Manager
Office Depot
09.2006 - 11.2016
- Provide support to upper management with completion of priorities of the day.
- Supported a staff of 30; hired, trained and enrolled teammates in their benefits.
- Cross trained in all areas of the store (Copy and Print, Technology, Supplies, Operations).
- My assistance was requested regularly at other stores to assist with project completion.
- Processed of all vendor returns and damaged products.
- Operations based management responsibilities.
Front Desk Business Agent
Selden Orthodontics
Huntersville, NC
01.2012 - 11.2014
- Provided excellent customer service to patients and coordinating doctors.
- Processed of all incoming business communications via email and phone.
- Managed two patient reports to ensure patient compliance with appointments and care.
- Provided support in assistant area when needed.
- Created business documents.
- Provided interpretation for Spanish speaking patients at our office and partnered dentist.
- Processed all incoming payments from insurance and patients.
Education
Masters of Business Administration - Human Resources
Pfeiffer University
01-2017
Bachelors of Science - Human Resources
Winthrop University
01-2008
Skills
- Executive administrative support
- Expense management
- Calendar management
- Office management
- Employee engagement
- Communication skills
- Team management
- Microsoft Office Suite
- Process Improvement
- Employee Orientation
- Dental office experience
- Conflict management
- Vendor relationship building
- Analysis skills
- SharePoint
- Cross-functional collaboration
- Employee orientation
- Data collection
- Recruiting
- Employee retention
- Data Entry
- Attention to detail
- Proofreading
- FMLA
- Negotiation
- Customer relationship management
- Budgeting
- Management
- Data analysis skills
- Kronos
- Training & development
- Human Resources
- PeopleSoft
- Employment & labor law
- Records management
- Medical office experience
- Document management
- Cross-functional communication
- Product management
- Human resources
- Workers' compensation law
- Employee relations
- Employee evaluation
- Lean methodology
- Strategic Planning
- Microsoft Outlook
- Strong problem solver
- Office administration
- Travel coordination
- Meeting planning
- Document preparation
- Relationship building
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Executive Assistant to President/CEO
Charlotte Gastroenterology
03.2025 - 04.2026
Executive Assistant
Trane Technologies
11.2024 - 01.2025
Administrative Assistant to the Vice President of Finance
Lowe's Home Improvement
03.2022 - 11.2024
Director of IT & Administrative Services
Cypress of Charlotte
03.2018 - 03.2022
Senior Human Resources Associate
Atrium Health
11.2014 - 03.2018
Front Desk Business Agent
Selden Orthodontics
01.2012 - 11.2014
Manager
Office Depot
09.2006 - 11.2016
Bachelors of Science - Human Resources
Winthrop University
Masters of Business Administration - Human Resources
Pfeiffer University