Monica Briggman
Raleigh,NC
Summary
Versatile Medical Office Receptionist possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
20
20
years of professional experience
Work History
Medical Office Receptionist
EVENTUS WHOLE HEALTH
10.2018 - 03.2024
- Interpret, transcribed information,
- Performed editing on drafts.
- Submitted completed transcripts for approval by providers in Podiatry.
- Secured Patient information.
- Maintained patient confidence by completing and safeguarding medical records.
- Completed diagnostic coding, procedure coding.
- Excellent customer service skills
- Managed approximately 60 incoming/outgoing calls in call center to assist providers in field servicing patients at assisted living facilities.
- Assisted with home health agencies/providers to service patients.
- Assisted with medical records and new patient admission.
- Processed doctors' orders
- Refilled medications per doctors' orders.
Medication Tech
The Cardinal at North Hills
01.2016 - 10.2018
- Administered controlled & regular medications per doctors' orders,
- Checked blood glucose,
- Insulin administration,
- Activities of daily living,
- Faxed prescriptions,
- Monitored vitals
- Transcribed physicians' orders.
Administrative Assistant
Regal Consulting Company
12.2015 - 09.2018
- Scheduled appointments,
- Made appropriate corrections to optimize electronic claims submission process,
- Monitored claim rejections for issues, r
- Report claims rejections to lead biller,
- Assisted with basic training and new employee training,
- Follow-up on aged accounts
- Formulated written appeals.
Medication Tech Supervisor
Sunrise Senior Living
09.2013 - 01.2015
- Supervised staff and residents on shift.
- Administered controlled and regular medications to residents as directed by physician,
- Monitored vitals,
- Input & output,
- Monitored glucose levels,
- Gave insulin as needed.
- Catheter care,
- Organized medications,
- Processed and disseminated information,
- Interpret and transcribed physicians' orders
- Provided general secretarial duties.
Education
AAS DEGREE - Medical Office Administration
Wake Tech Community College
Raleigh, NC05.2018
Skills
- Healthcare coding
- Record preparation
- Industry software applications
- Accounting
- MS Word and Excel
- Medical Terminology
- Excellent Verbal & Written Skills
- Multitasker
- Power BI
- Chart Path
- eClinicalWorks
Websites
Timeline
Medical Office Receptionist
EVENTUS WHOLE HEALTH
10.2018 - 03.2024
Medication Tech
The Cardinal at North Hills
01.2016 - 10.2018
Administrative Assistant
Regal Consulting Company
12.2015 - 09.2018
Medication Tech Supervisor
Sunrise Senior Living
09.2013 - 01.2015
AAS DEGREE - Medical Office Administration
Wake Tech Community College
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