Monica Briceno
CHARLOTTE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
Work History
Front of House Employee
First Watch
Concord
02.2023 - 03.2026
- Greeted and welcomed guests, ensuring a friendly atmosphere.
- Managed reservations and seating arrangements efficiently.
- Assisted with menu explanations and answered customer inquiries.
- Handled guest complaints with professionalism and care.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
Costumer service
Target
Kannapolis
01.2021 - 02.2022
- Identified customer needs and provided excellent customer service.
- Resolved customer service issues by providing effective solutions.
- Provided excellent customer service to ensure satisfaction.
Housekeeper
Marriot Hotel
CHARLOTTE
03.2020 - 01.2021
- Maintained cleanliness of guest rooms and common areas daily.
- Managed laundry operations, ensuring fresh linens for guests.
- Conducted regular inspections to uphold hotel cleanliness standards.
- Reported maintenance issues to ensure timely resolutions for guests.
- Assisted in training new housekeeping staff on cleaning procedures.
Education
Jay M Robinson High School
Concord, NCSkills
- Customer service
- Reservation management
- Menu knowledge
- POS system operation
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Foreign language skills
- Strong work ethic
- Cash handling proficiency
- Punctuality and reliability
- Phone etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Front of House Employee
First Watch
02.2023 - 03.2026
Costumer service
Target
01.2021 - 02.2022
Housekeeper
Marriot Hotel
03.2020 - 01.2021
Jay M Robinson High School