Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Moniah Adams

Concord

Summary

Proactive HR Assistant excelling in onboarding and recruitment. Recognized for meticulous attention to detail and organizational skills, driving successful event coordination and creating positive employee experiences. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.

Overview

4
4
years of professional experience

Work History

Remote HR Assistant

Precision Arts Challenge
Wilmington
07.2023 - 05.2025
  • Managed employee records and maintained confidentiality of sensitive information.
  • Prepared onboarding materials and coordinated new hire orientation sessions.
  • Collaborated with team members to organize company events and training sessions.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Organized group travel arrangements, coordinating logistics for seamless travel experiences.
  • Assisted professionals with logistics management and delivery coordination.
  • Maintained accurate records of employee data using HR software systems.

Crew Member- Travel (Backstage Manager/Tabulator)

Precision Arts Challenge
Wilmington
07.2023 - 05.2025
  • Assisted in daily setup and maintenance of performance areas.
  • Collaborated with team members to ensure smooth event operations.
  • Provided exceptional customer service during events and performances.
  • Contributed to the organization of competitions and workshops.
  • Supported training efforts for new crew members on operational tasks.

Remote Customer Support Specialist

Artech Information Systems LLC
Morristown
07.2024 - 01.2025
  • State of Massachusetts Healthcare Marketplace
  • Resolved product issues by troubleshooting and offering solutions effectively.
  • Documented customer interactions in the company's CRM system for tracking.
  • Escalated complex issues to management for further investigation when necessary.
  • Provided detailed information about insurance plans and coverage options to patients.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Remote Customer Support Specialist

ETeam Inc.
Somerset
04.2022 - 04.2023
  • Home Help Minnesota
  • Processed mortgage assistance applications, and verified necessary documentation for approval.
  • Maintained compliance with industry regulations and company policies during interactions.
  • Followed up with lenders on status of loans in process.
  • Resolved client inquiries and concerns regarding assistance program status effectively.
  • Identified needs of customers promptly and efficiently.

Remote Unemployment Claims Specialist

E Team Inc.
Somerset
08.2021 - 04.2022
  • Maryland Division of Unemployment.
  • Managed customer inquiries through phone and email communication.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Determined eligibility for additional benefits based on individual circumstances.
  • Provided guidance to claimants regarding their rights and responsibilities during the process.

Education

Bachelor of Science - Mass Communications (Mass Media Production)

North Carolina A&T State University
Greensboro, NC
05-2017

Skills

  • Employee onboarding
  • HR data management
  • Recruitment coordination
  • Event organization
  • Customer relationship management
  • Compliance enforcement

Proficiencies: Google Workspace, Microsoft Suite, Salesforce, Dance Bug, Asana, Apple, Android Systems, Social Media Platforms, Healthcare laws and HIPAA

Affiliations

  • Event Planning
  • Art
  • Making sweet treats
  • Singing

Accomplishments

  • Promoted twice at my last company in 2 years
  • University Honors Program/ Dean's List all 4 years of college

References

References available upon request.

Timeline

Remote Customer Support Specialist

Artech Information Systems LLC
07.2024 - 01.2025

Remote HR Assistant

Precision Arts Challenge
07.2023 - 05.2025

Crew Member- Travel (Backstage Manager/Tabulator)

Precision Arts Challenge
07.2023 - 05.2025

Remote Customer Support Specialist

ETeam Inc.
04.2022 - 04.2023

Remote Unemployment Claims Specialist

E Team Inc.
08.2021 - 04.2022

Bachelor of Science - Mass Communications (Mass Media Production)

North Carolina A&T State University

Similar Profiles

CREATE PROFILE
Moniah Adams