Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mona Horton

Rocky Mount

Summary

Dynamic security professional with extensive experience at UNC Nash Health Care Systems, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective risk assessment and relationship building. Skilled in report writing and staff management, consistently fostering a secure environment while addressing concerns promptly.

Overview

29
29
years of professional experience

Work History

Security Officer

UNC Nash Health Care Systems
04.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Correctional Lieutenant

Odom Correctional
01.2001 - 12.2021
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.

Assistant Manager Department Store

Allied Department Store
03.1997 - 11.2000
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Bertie Senior High
Windsor, NC
05-1979

No Degree - Business Management

Norfolk State University
Norfolk, VA

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Emergency response
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • Staff management
  • Investigation documentation
  • Weapons training

Timeline

Security Officer

UNC Nash Health Care Systems
04.2024 - Current

Correctional Lieutenant

Odom Correctional
01.2001 - 12.2021

Assistant Manager Department Store

Allied Department Store
03.1997 - 11.2000

High School Diploma -

Bertie Senior High

No Degree - Business Management

Norfolk State University

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Mona Horton