Molly Painter
Advance
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team productivity at Sonics Drive in. Skilled in problem-solving and clear communication, adept at fostering a professional and safe environment. Achieved significant improvements in employee engagement and customer service, demonstrating exceptional leadership qualities and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Zaxbys
Bermuda Run, NC
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
Zaxby's
Kernersville, NC
01.2022 - 06.2024
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
Manager
Sonics Drive In
Winston-Salem, NC
10.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Manager
Sonics Drive In
Kernersville, NC
06.2022 - 09.2022
- Developed detailed plans based on broad guidance and direction
- Set aggressive targets for employees to drive company success and strengthen motivation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Manager
Sonics Drive In
Concord, NC
06.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
Education
High School Diploma -
West Cabarrus High School
Concord06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
- Verbal and written communication
- Leadership Qualities
- Heavy Lifting
- Store Opening and Closing
- Hospitality service expertise
- Valid Driver's License
- Menu Memorization
- Telephone Etiquette
- Health Code Compliance
Certification
Servsafe Certified
Timeline
Manager
Zaxbys
06.2024 - Current
Manager
Sonics Drive In
10.2022 - 12.2022
Manager
Sonics Drive In
06.2022 - 09.2022
Crew Member
Zaxby's
01.2022 - 06.2024
Manager
Sonics Drive In
06.2021 - 05.2022
High School Diploma -
West Cabarrus High School
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