Molly Nichols
Pilot Mountain
Summary
Dynamic customer service professional dedicated to team collaboration and delivering exceptional results. Proven expertise in effective communication, problem-solving, and conflict resolution enables seamless interactions in diverse environments. Highly adaptable and dependable with a successful history of guiding teams through evolving challenges and demands. Recognized for cultivating a supportive and productive workplace that drives individual and collective success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Captain
Circle K
04.2025 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led team in achieving operational excellence through streamlined processes and effective resource allocation.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Coordinated staff schedules to optimize workflow and coverage during peak hours.
- Coordinated ordering processes, ensuring timely procurement of materials and supplies.
Customer Service Representative
Circle K
06.2023 - Current
- Trained new team members on operational procedures, enhancing team performance and service quality.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed cash register operations, maintaining accuracy in transactions and balancing daily sales reports.
- Analyzed customer feedback data to identify trends, recommending actionable insights for service enhancements.
Sales Associate
Sheetz
11.2021 - 04.2023
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Trained new team members on operational procedures and customer engagement techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member
Arby's Restaurant Group / Inspire Brands
06.2021 - 11.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and sanitation.
- Managed inventory levels effectively, assisting in stock organization and replenishment tasks.
- Executed cash handling procedures accurately, ensuring precise transactions at the point of sale.
- Resolved customer complaints promptly, contributing to increased satisfaction and repeat business.
McDonalds Crew Trainer
McDonald's
08.2020 - 06.2021
- Trained new crew members on operational procedures and customer service standards.
- Coordinated staff schedules to optimize workflow and coverage during peak hours.
- Provided ongoing mentorship and support to team members, fostering skill development.
- Operated kitchen equipment safely and efficiently to maintain quality food preparation standards.
- Maintained cleanliness and organization of workstations, supporting a safe food handling environment.
- Resolved customer complaints effectively, improving overall dining experience and retention rates.
Cashier
ExxonMobil
06.2018 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate change and handled cash register operations with precision.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Implemented inventory management techniques to minimize stock discrepancies at registers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Starmount High School
Boonville, NC05-2016
Skills
- Customer service experience
- Food Safety
- Knowledge of food service management
- Food Service
- Food assembly skills
- Proficient in timely deliveries
- Prioritization and scheduling
- Computer proficiency
- Inventory and staff oversight
- Food Handling
- Kitchen Experience
- Meal Preparation
- Food Production
- Effective patient communication
- Service excellence
- Hospitality
- Effective communication
- Thriving in fast-paced environments
- Cash handling expertise
- Point of sale expertise
- Crew resource management
Certification
Food Handler Certification
Timeline
Food Captain
Circle K
04.2025 - Current
Customer Service Representative
Circle K
06.2023 - Current
Sales Associate
Sheetz
11.2021 - 04.2023
Crew Member
Arby's Restaurant Group / Inspire Brands
06.2021 - 11.2021
McDonalds Crew Trainer
McDonald's
08.2020 - 06.2021
Cashier
ExxonMobil
06.2018 - 07.2020
High School Diploma -
Starmount High School