Molly Mesibov
Weaverville,NC
Summary
Dynamic Rehabilitation Leader with a proven track record at CarePartners Rehabilitation Hospital, specializing in clinical operations management and strategic planning. Leveraged strong interpersonal skills and data analysis expertise to boost employee engagement by 11 points and patient satisfaction scores significantly. Skilled in fostering interdepartmental collaboration and driving innovative healthcare solutions. Motivated and enthusiastic change agent who is passionate about ensuring quality care is delivered while facilitating growth and efficient revenue generating healthcare coordination at CarePartners Rehabilitation Hospital.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Clinical Hospital Operations
HCA- CarePartners Rehabilitation Hospital
01.2021 - Current
- Led team of 276 professionals in delivering exceptional patient experiences and maintaining high-quality standards.
- Developed and executed strategic plans to drive revenue growth by increasing CMI and decreasing LOS.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations. Improved Productivity Index from 94%-101-103% for Nursing Department.
- Communicated business performance, forecasts and strategies to Senior Leaders and stakeholders efficiently and effectively.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale. Increased Employee Engagement by 11 points in first year. Direct Report engagement index of 90% in 2024.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Championed employee engagement initiatives aimed at increasing job satisfaction and minimizing turnover rates. RN Turnover at 0%, overall turnover at 7% YTD.
- Developed and implemented patient experience strategies for enhanced quality of care and improved patient satisfaction scores. In past 4 years scores rose from 57/64%-89/92%.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education. Last year .02% readmission rate to acute Hospital post discharge.
- Built productive relationships with our Mission Health partners and competitors to support strategic business objectives.
- Developed strong relationships with community partners and our service line partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Improved and sustained quality metrics by 70% over past 3 years. Falls averaged 20/month down to average of 6/month. CAUTI averaged 10/month down to average of 3/month.
- Introduced and operationalized new technologies to improve operational efficiency, streamline processes, and enhance overall patient/staff experience. Barcode Scanning, WOWs, Hercules Beds, Maximoves, Compella Bariatric Beds etc..
- Oversaw management of multiple facility construction projects, ensuring timely completion without compromising on quality or safety standards.
- Ensured regulatory compliance by staying current on accrediting body standards and updating policies accordingly.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Conducted regular risk assessments/ audits within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Improved team moral and exceptionalism by implementing and supporting our comprehensive professional development and certification program. June of 2023-June 2024 we added 13 new Certified Registered Rehabilitation Nurses ( CRRNs).
- Engaged with local educational institutions to support the recruitment and retention of highly skilled clinicians, contributing to a robust pipeline of qualified professionals entering the workforce. We currently have 6 schools we are partnering with for clinical rotations and internships between Nursing/Therapy/Med Staff.
Nurse Manager/Interim Director of Nursing
HCA CarePartners Rehabilitation Hospital
04.2020 - 01.2022
- Supervised, directed, and motivated high-quality performance with a nursing staff of 176 in a 80-bed hospital.
- Served as Interim Director of Nursing/ CNO while vacancy existed.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals, while building trust within the team.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Patient Assessment Coordinator
HCA-CarePartners Rehabilitation Hospital
07.2019 - 04.2020
- Responsible for planning,developing and overall coordination of activities that support the Prospective Payment System (PPS) process for the inpatient rehabilitation unit
- Assures continued compliance with all State and Federal Requirements related to and oversees the accuracy and timely completion/transmission of the Inpatient Rehabilitation Facility- Patient Assessment Instrument (IRF-PAI)
- Provides training and oversight of Medical Coding-ICD 10 to ensure all clinical conditions are captured which results in improved profits and quality measures
- Boosts team member productivity and accuracy of documentation by enhancing performance monitoring and instituting motivational approaches
- Maintains current knowledge of all facets of operations
- Partners with multiple different disciplines to ensure team members are able to achieve set performance targets
- Monitored quality measures performance and provided statistical reports for both real-time and historical measurements
- Worked closely with Executive Director to resolve any operational problems around the completion of the IRF-PAI Tool
Nursing Professional Development Specialist
Mission Health System- CarePartners Rehabilitation
01.2017 - 07.2019
- Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare
- Responsible for development of professional Rehabilitation Nurses by facilitating educational programs and trainings that respond to the needs of the organization and patients
- Directly responsible for the onboarding coordination/mentoring of all new clinical employees
- Worked with closing with Nursing Managers/Director to resolve clinical performance and or behavioral problems, improve operations and provide exceptional customer service
- Helped to foster an environment of positive team communication and a closed feedback loop for all staff
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs through a learning needs assessment annually
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
- Participated in facility surveys and inspections made by authorized governmental agencies
- Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
- Set and managed orientation schedules to give proper coverage to required areas and meet customer service demands as well as provide the best learning environment possible
Registered Nurse
CarePartners Rehabilitation Hosital
07.2015 - 01.2017
Registered Nurse/Charge Nurse : Surgical-Pediatric
Canton Potsdam Hospital
06.2014 - 06.2015
Owner/Operator
Sandstone Grill
08.2008 - 06.2012
- Provided comprehensive operations management and oversight of a 400 seat family style restaurant
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Carefully interviewed, selected, trained and supervised 31 employees
- Created fun team building activities to engage staff in up-selling to meet revenue targets as well as improving employee loyalty
- Developed and implemented a comprehensive employee training program
- Conducted and organized customer service training programs
General Manager
First Crush Wine Bistro
01.2005 - 01.2012
- Supervised front of house operations to maintain adequate staffing of 16 and minimize overtime
- Evaluated and ensured customer satisfaction
- Routinely supported other areas of the restaurant and team members as required
- Provided friendly and attentive service as well as exceptional hospitality
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Created a bi-weekly work schedule for all serving and hosting employees
- Trained new hires to perform cross-training exercises with experienced workers
- Planned the annual holiday events, which included team building-based training initiatives
- Developed departmental systems and procedures that better aligned the work flow process
Education
RN-MSN - Nursing
Capella University
01.2025
Associate of Science - Registered Nursing
SUNY Canton
Canton, NY2014
Certificate - Licensed Practical Nurse
SUNY Canton
Canton, NY2011
Certificate - Nursing Assistant
Pima Medical Institute
Mesa, AZ2009
Skills
- Experienced operational leader with strong interpersonal skills
- Committed to Rehabilitative Care for Post-Acute patients in WNC
- Reliable and collaborative team player
- Strong presentation skills
- Policy and program development expertise
- Strategic Planning/Project Management
- Proficient in patient data compilation and specifically UDSPRO
- Clinical Operations Management
- Interdepartmental Collaboration
- Team Leadership
- Data Analysis
Affiliations
- American Medical Rehabilitation Providers Association
- Phi Theta Kappa Honor Society
- North Carolina Nursing Association
- Association of Rehabilitation Member
- American Nurses Association (ANA) Member
- Jewish Family Services Board Member
Certification
- Certified Registered Rehabilitaion Nurse
- BLS/CPR Certified
- Patient Safety Champion for CPRH
- American Heart Association NIH Stroke Scale Certified
Presentor at AMRPA Educational Conference
- Developed and presented "A Multifocal Interdiscplinary Approach to Falls Reduction in an Inpatient Rehabilitation Hospital" October 2020- Presented Nation Wide at AMRPA Fall Conference
- Developed and presented " A Multifocal Interdiscplinary Approach to CAUTI Control in an Inpatient Rehabilitation Hospital" March 2022- Presented Nation Wide at AMRPA Spring Conference
- Developed and Led " Rehabilitation and Pulmonary Medicine" July 2024 - Presented to 100 HCA Rehab Colleagues
Timeline
Director of Clinical Hospital Operations
HCA- CarePartners Rehabilitation Hospital
01.2021 - Current
Nurse Manager/Interim Director of Nursing
HCA CarePartners Rehabilitation Hospital
04.2020 - 01.2022
Patient Assessment Coordinator
HCA-CarePartners Rehabilitation Hospital
07.2019 - 04.2020
Nursing Professional Development Specialist
Mission Health System- CarePartners Rehabilitation
01.2017 - 07.2019
Registered Nurse
CarePartners Rehabilitation Hosital
07.2015 - 01.2017
Registered Nurse/Charge Nurse : Surgical-Pediatric
Canton Potsdam Hospital
06.2014 - 06.2015
Owner/Operator
Sandstone Grill
08.2008 - 06.2012
General Manager
First Crush Wine Bistro
01.2005 - 01.2012
RN-MSN - Nursing
Capella University
Associate of Science - Registered Nursing
SUNY Canton
Certificate - Licensed Practical Nurse
SUNY Canton
Certificate - Nursing Assistant
Pima Medical Institute
- Certified Registered Rehabilitaion Nurse
- BLS/CPR Certified
- Patient Safety Champion for CPRH
- American Heart Association NIH Stroke Scale Certified
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