Molly Hill
Wilmington
Summary
Proven in delivering exceptional customer service and multitasking, my experience at Rundown Cafe enhanced my hospitality service expertise and phone etiquette. I excelled in greeting and serving guests with warmth and efficiency, significantly improving dining experiences. My adeptness at payment processing and empathy towards customers underscore my comprehensive skill set.
Overview
4
4
years of professional experience
Work History
Hostess/Waitress
Rundown Cafe
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser
The Blue Point
05.2022 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
Winks Ice Cream
06.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts -
University of North Carolina At Wilmington
Wilmington, NC05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Payment processing
- Hospitality service expertise
Timeline
Hostess/Waitress
Rundown Cafe
05.2024 - 08.2024
Busser
The Blue Point
05.2022 - 08.2023
Cashier
Winks Ice Cream
06.2020 - 08.2021
Bachelor of Arts -
University of North Carolina At Wilmington
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