Mohammad Ghanem
Charlotte
Summary
As a sales professional with over 6 years of experience in consultative sales, customer loyalty, and contract negotiation and management, I have honed my skills in these areas to deliver exceptional results. My proactive approach has earned me praise from peers and consistently helped companies achieve their goals. As a detail-oriented individual, I pride myself on my excellent communication and interpersonal skills, which enable me to build and maintain strong relationships with clients. Additionally, my creative thinking skills allow me to develop effective solutions to complex problems. I am eager to leverage my expertise and abilities to add value to your company and contribute to its success."
Overview
6
6
years of professional experience
Work History
Flight Attendant
Psa Airlines
3400 Terminal Drive Vandalia, OH 45377 USA
08.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Sales Closer Manager
East Charlotte Nissan
Charlotte, NC
10.2022 - Current
- Exceeded my quarterly sales goals by 20%.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Had the power and ability to engage with most of my clients
- Trained and mentored new sales representatives.
- Maintained extensive knowledge of company products and services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Sales Associate
East Charlotte Nissan
Charlotte, NC
06.2021 - 10.2022
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Worked with clients to address and respond to client and partnership management issues.
- Created customer support strategy to increase customer retention.
Sales Manager
T-Mobile
Charlotte, NC
05.2019 - 02.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 39 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed and implemented comprehensive salesperson training program.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
General Manager
Layaly Caffe
Charlotte, NC
01.2018 - 04.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Education
Associate of Business Administration - Business
Central Piedmont Community College
Charlotte, NC12.2023
Skills
- Virtual Learning Management
- Job Skill Building
- Leadership Development
- Decision Making
- Needs Assessment
- Relationship Building
- Clear Communication
- Customer Relationship Management (CRM) Software
- Compliant Management
- Financial Transactions
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Flight Attendant
Psa Airlines
08.2023 - Current
Sales Closer Manager
East Charlotte Nissan
10.2022 - Current
Sales Associate
East Charlotte Nissan
06.2021 - 10.2022
Sales Manager
T-Mobile
05.2019 - 02.2020
General Manager
Layaly Caffe
01.2018 - 04.2019
Associate of Business Administration - Business
Central Piedmont Community College
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