MOESHA K. DAVIS
High Point
Summary
Dynamic and client-focused professional with 5+ years of unwavering commitment to client support and delivering solutions that exceeds expectations. Demonstrated strengths at listening, evaluating customers' needs and solving issues through a variety of troubleshooting tasks in order to achieve goals and maximize productivity. Outstanding communication skills, both written and verbal. Exceptional relationship building skills with proven success of maintaining positive working relationships with co-workers, and internal and external clients.
Overview
5
5
years of professional experience
Work History
MSS Financial Services Representative
North Carolina State Employees Credit Union
08.2023 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Created and implemented innovative financial strategies to increase profitability.
- Produced financial statements and reports to comply with regulations.
Customer Service Representative
Truist Bank
06.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Alorica
07.2020 - 12.2020
- Handled customer inquiries, complaints, billing questions, troubleshooting and payment extensions requests
- Utilized computer system to verify and document customer requests
- Utilized established processes and tools to ensure timely communications and accuracy on all transactions
- Offered customer support through phone, email, online chat or social media to customers who had questions, concerns or confusion around a product or service
- Responded to requests for assistance and processed credit card authorizations
Education
High School Diploma -
High Point Central High School
High Point, NC06.2015
Skills
- Customer Service
- Quality Analyst
- Problem Resolution
- Data Entry
- Detail-oriented
- Policies and Procedures
- Compliance Regulation
- Call Center Operations
- Team Building
- Good organizational skills
- Ability to work independently
- Discipline
- Motivation to succeed
- Adept to working in a high-volume environment
- Fast-paced environment
- Accountable for consistent adherence to work schedule
Timeline
MSS Financial Services Representative
North Carolina State Employees Credit Union
08.2023 - Current
Customer Service Representative
Truist Bank
06.2022 - 07.2023
Customer Service Representative
Alorica
07.2020 - 12.2020
High School Diploma -
High Point Central High School
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