Miya Goods
Goal-Oriented Sales Associate With a Proven Track Record of Success In Retail
Charlotte
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Ulta
Charlotte
02.2025 - Current
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created detailed reports on sales performance and customer feedback.
- Administered special promotions such as discounts or loyalty rewards programs.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Managed inventory levels by monitoring stock levels regularly.
- Assisted in the development of new beauty products and services.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
Salon Owner/Operator
Salon Central
Charlotte
02.2019 - Current
- Conducted regular meetings with staff members to discuss performance goals.
- Organized and scheduled appointments for clients using software systems.
- Monitored stock levels of products used in services offered at the salon.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Provided exceptional customer service to ensure repeat business.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Ensured that all safety protocols were followed in the salon at all times.
- Managed staff by recruiting, training and coaching employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Bartender
Fahrenheit Restaurant & Bar
Charlotte
07.2021 - 12.2021
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
Dior Sales Associate
simmons mall
Charlotte
01.2019 - 09.2019
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Accomplish Sales Goals weekly
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Cosmetology
Aveda Institute
Charlotte, NC05-2023
Some College (No Degree) - Journalism And Mass Communication
Johnson C. Smith University
Charlotte, NCSkills
- Customer service
- Product knowledge
- Makeup application
- Sales reporting
- Sales techniques
- Time management
- Visual merchandising
- Loyalty programs
- Inventory control
- Skin analysis
- Organization and multitasking
- Hygiene standards
- Cross-selling techniques
- Beauty trends
Timeline
Beauty Advisor
Ulta
02.2025 - Current
Bartender
Fahrenheit Restaurant & Bar
07.2021 - 12.2021
Salon Owner/Operator
Salon Central
02.2019 - Current
Dior Sales Associate
simmons mall
01.2019 - 09.2019
Cosmetology
Aveda Institute
Some College (No Degree) - Journalism And Mass Communication
Johnson C. Smith University