Miya Byrd
Charlotte
Summary
Detail-oriented administrative leader with over three years of experience in healthcare support and front-office management. Proven track record in enhancing patient service workflows and optimizing clinic operations. Recognized for strong communication and problem-solving abilities in high-pressure environments. Expertise in handling confidential information while ensuring positive patient interactions.
Overview
4
4
years of professional experience
Work History
Patient Services Manager
Little Wonders Pediatric Therapy Clinic
Charlotte
09.2025 - Current
- Oversaw daily front desk and patient services operations in pediatric therapy, ensuring organized family-centered experiences.
- Managed referral coordination by processing incoming referrals and scheduling patients according to clinical priority.
- Tracked KPIs, including attendance rates and waitlist movement, to support leadership in operational decision-making.
- Compiled KPI data to identify workflow gaps and enhance clinic efficiency and communication processes.
- Supported patient scheduling, attendance follow-up, and therapist calendar management across multiple disciplines.
- Served as primary contact for families, addressing questions and concerns with empathy and professionalism.
- Refined office procedures and communication standards to streamline clinic operations.
- Developed management skills through understanding of team leadership and healthcare operations.
Freelance Sales Representative
Parlux Fragrances
Charlotte
05.2025 - Current
- Represented luxury fragrance brands, including Billie Eilish, Vince Camuto, and Tommy Bahama.
- Delivered personalized product consultations to educate and engage customers effectively.
- Coordinated with retail teams to enhance product placement and boost sales performance.
- Designed visually appealing in-store displays that adhered to brand guidelines.
Senior Administrative Assistant Support III/ Team Leader
Mecklenburg County Health Department
Charlotte
05.2022 - 09.2025
- Provided high-level administrative support to public health clinic administrators.
- Managed multi-site appointment scheduling, ensuring accuracy and sensitivity to patient needs.
- Maintained organized patient records, including immunizations, lab results, and billing codes.
- Served as first point of contact for patients, resolving inquiries with compassion.
- Collected co-pays and processed insurance claims while handling confidential data.
- Developed streamlined processes to enhance operational efficiency.
Education
Bachelor of Arts - Philosophy
University of North Carolina At Charlotte
Charlotte, NC05-2021
Skills
- Patient and family relations
- Clinic operations management
- Executive calendar coordination
- Front desk operations
- Insurance verification and billing
- Records management
- Staff coordination
- Google Workspace and Microsoft Office
- Outlook scheduling
- Event coordination
- Cross-functional collaboration
- Problem resolution
Timeline
Patient Services Manager
Little Wonders Pediatric Therapy Clinic
09.2025 - Current
Freelance Sales Representative
Parlux Fragrances
05.2025 - Current
Senior Administrative Assistant Support III/ Team Leader
Mecklenburg County Health Department
05.2022 - 09.2025
Bachelor of Arts - Philosophy
University of North Carolina At Charlotte