Mitoshia Bronson
Louisburg,NC
Summary
Achieved significant improvements in customer service and sales at Rent a Center Retail Store by leveraging strong communication skills and in-depth product knowledge. Expert in food safety compliance and menu planning, consistently enhancing dining quality and operational efficiency. Demonstrated excellence in team collaboration and problem-solving, driving positive outcomes and maintaining high standards of care and service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Cafeteria Manager/Bus Driver
Franklin County Schools
09.2017 - Current
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Managed daily financial tasks such as reconciling sales reports and processing payroll information for cafeteria staff members accurately and efficiently.
- Collaborated with cafeteria manager to develop seasonal menus that balanced nutritional needs with budgetary constraints.
- Resolved customer complaints professionally and promptly, retaining their patronage for future visits. Drop off daily bank deposits.
- Assisted in managing staff schedules, resulting in reduced labor costs and increased employee satisfaction
- Improved customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean, welcoming environment
Customer Service Representative/Sales Associate/Credit Manager
Rent a Center Retail Store
02.2014 - 09.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
Caregiver
Carebridge Assistant Living
04.2011 - 01.2014
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
Education
High School Diploma -
Louisburg High School
Louisburg, NC 05.2001 -
Skills
Food Preparation
Food presentation
Scheduling and Rostering
Food Safety Compliance
Sanitation Procedures
Menu Planning
Nutrition knowledge
Health and Safety Regulations
Ordering Supplies
Certification
NCFAST
Timeline
NCFAST
05-2024
Assistant Cafeteria Manager/Bus Driver
Franklin County Schools
09.2017 - Current
Customer Service Representative/Sales Associate/Credit Manager
Rent a Center Retail Store
02.2014 - 09.2017
Caregiver
Carebridge Assistant Living
04.2011 - 01.2014
High School Diploma -
Louisburg High School
05.2001 -
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