Miteshkumar Prajapati
Wilmington
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Cashier
OHM Quick Shop (BP Gas Station)
10.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Guest Service Representative
Chapel Hill Enterprises LLC (Red Roof)
06.2024 - 10.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Guest Service Representative
Sun Norfolk LLC (Days Inn by Wyndham)
11.2022 - 06.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
Cashier
Ayonna LLC (7 Eleven)
01.2018 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma in Architecture - Architecture
Vidhya Bharati Trust Polytechnic College
India09-2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- POS systems
- Proficient in Hotel Key PMS & Property Hub Synxis
Timeline
Cashier
OHM Quick Shop (BP Gas Station)
10.2024 - 02.2025
Guest Service Representative
Chapel Hill Enterprises LLC (Red Roof)
06.2024 - 10.2024
Guest Service Representative
Sun Norfolk LLC (Days Inn by Wyndham)
11.2022 - 06.2024
Cashier
Ayonna LLC (7 Eleven)
01.2018 - 11.2022
Diploma in Architecture - Architecture
Vidhya Bharati Trust Polytechnic College
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