Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miteshkumar Prajapati

Wilmington

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

7
7
years of professional experience

Work History

Cashier

OHM Quick Shop (BP Gas Station)
10.2024 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Guest Service Representative

Chapel Hill Enterprises LLC (Red Roof)
06.2024 - 10.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Guest Service Representative

Sun Norfolk LLC (Days Inn by Wyndham)
11.2022 - 06.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone and in-person communication, ensuring accurate information delivery.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.

Cashier

Ayonna LLC (7 Eleven)
01.2018 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Diploma in Architecture - Architecture

Vidhya Bharati Trust Polytechnic College
India
09-2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • POS systems
  • Proficient in Hotel Key PMS & Property Hub Synxis

Timeline

Cashier

OHM Quick Shop (BP Gas Station)
10.2024 - 02.2025

Guest Service Representative

Chapel Hill Enterprises LLC (Red Roof)
06.2024 - 10.2024

Guest Service Representative

Sun Norfolk LLC (Days Inn by Wyndham)
11.2022 - 06.2024

Cashier

Ayonna LLC (7 Eleven)
01.2018 - 11.2022

Diploma in Architecture - Architecture

Vidhya Bharati Trust Polytechnic College
Miteshkumar Prajapati