Mitch Johnston
Gastonia
Summary
Proficient in navigating the insurance industry and managing insurance contracts. Exceptional skills in customer service and negotiation, contributing to enhanced client engagement and loyalty. Capable of developing strategic solutions that align with client objectives. History of achieving measurable results in sales and service delivery.
Overview
23
23
years of professional experience
Work History
Production Supervisor
Rick’s Body Shop
Gastonia
06.2023 - Current
- Oversaw daily production activities to guarantee efficient workflow and uphold quality standards.
- Facilitated communication between departments to resolve production issues quickly.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
Claims Manager
Thaxton Insurance group
Lancaster
12.2016 - 01.2023
- Managed claims processing to ensure timely adjudication and compliance with regulations.
- Oversaw a team of claims adjusters, providing training and support for effective performance.
- Developed and implemented claims handling procedures to enhance operational efficiency.
- Communicated with policyholders to explain coverage options and claim statuses clearly.
- Maintained accurate records of all claims activities using industry-standard software systems.
Collision Center Manager
Hendrick Automotive Group
Charlotte
07.2002 - 01.2007
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
- Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
Education
Bachelor of Science - Finance
Appalachian State University
Boone, NC12-1989
Skills
- problem solving
- Standard operating procedures
- customer satisfaction
- Process improvement
References
References available upon request.
Timeline
Production Supervisor
Rick’s Body Shop
06.2023 - Current
Claims Manager
Thaxton Insurance group
12.2016 - 01.2023
Collision Center Manager
Hendrick Automotive Group
07.2002 - 01.2007
Bachelor of Science - Finance
Appalachian State University