Misty Mccollie
Charlotte
Summary
Dynamic professional with extensive experience in customer service and sales strategy at Cash America. Proven ability to drive sales through effective inventory management and visual merchandising. Recognized for delivering exceptional service and resolving conflicts, ensuring a positive customer experience. Adept at fostering relationships and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Lead Pawnbroker
Cash America
Charlotte
08.2023 - Current
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Counted inventory routinely and produced reports for management detailing such information.
Head Hostess
Stir restaurant south end
Charlotte
11.2021 - 08.2023
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Assisted with seating arrangements for large groups and special occasions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Front Desk Receptionist
Hyatt Place CLT Airport
Charlotte
02.2016 - 11.2021
- Managed company calendar and scheduled events.
- Responded to inquiries and room requests made online, by phone, and via email.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Some College (No Degree) - Phlebotomy
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Inventory management
- Sales strategy
- Visual merchandising
Timeline
Lead Pawnbroker
Cash America
08.2023 - Current
Head Hostess
Stir restaurant south end
11.2021 - 08.2023
Front Desk Receptionist
Hyatt Place CLT Airport
02.2016 - 11.2021
Some College (No Degree) - Phlebotomy
Central Piedmont Community College