Misty King
STATESVILLE
Summary
Skilled Telecommunicator with Iredell County Emergency Communications, adept at crisis management and effective communication. Proven ability to maintain composure under pressure while utilizing advanced computer applications to coordinate resources. Passionate about fostering teamwork and delivering exceptional customer service in high-stress environments. Committed to excellence in every interaction and every job opportunity.
Overview
26
26
years of professional experience
Work History
Telecommunicator
Iredell County Emergency Communications
STATESVILLE
03.2025 - Current
- Collaborated closely with co-workers during high-stress situations in order to ensure accuracy of information relayed.
- Exhibited strong knowledge of police, fire and medical protocols in order to accurately respond to caller's needs.
- Developed expertise in using various computer applications such as NCIC, EWarrants, CAD programs, GIS mapping systems, Rapid SOS and other specialized software packages.
- Sucessfully operated multiple radio consoles simultaneously in order to effectively coordinate resources during critical incidents.
- Utilized effective verbal communication skills to provide assistance to callers in a professional manner
- Established positive relationships with local law enforcement agencies through effective communication techniques.
- Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications.
- Maintained composure under pressure while multi-tasking with incoming calls, radio traffic, and computer data entry.
Private Piano Instructor
self-employed
STATESVILLE
09.2022 - 01.2025
- Utilized various methods, such as ear training, sight reading, improvisation, and composition when teaching piano.
- Adapted teaching techniques to accommodate different learning styles, abilities, and interests.
- Prepared students for performances, exams, and assessments.
- Developed customized lesson plans for diverse student skill levels and musical interests.
- Conducted individual piano sessions focusing on technique and musical theory.
- Communicated effectively with parents regarding student progress and goals.
- Maintained a positive learning environment to inspire creativity and confidence.
Church musician
New Prospect Baptist Church
Statesville
10.1999 - 07.2019
- Created original arrangements for choral anthems,hymns, and praise songs.
- Conducted research to find new ways to engage congregants through music.
- Composed new music for various occasions such as weddings and funerals.
- Assisted in the selection and planning of music for worship services, special events, and concerts.
- Provided leadership to choir members during weekly rehearsals and performances.
- Transposed music to various keys as needed for congregation.
- Played piano for special events such as weddings, funerals, soloists, etc.
- Engaged with the children's ministry programs by playing age appropriate hymns and songs for them to sing.
Education
Sheriff's Standards Diploma - Telecommunicator Certifications
Mitchell Community College
Statesville, NC05-2025
Diploma -
Online Certification
Emergency Fire Dispatch05-2025
Diploma -
Online Certifications
Emergency Medical Dispatch Certified04-2025
CPR Certfication - CPR
Mitchell Community College
Statesville, NC04-2025
Diploma -
Online Certifications
Emergency Police Dispatch Certification03-2025
Some College (No Degree) - Elementary Education- Teaching
Wilkes Community College
Wilkesboro, NCSkills
- Effective communication
- Crisis management
- Computer applications
- Teaching methods
- Music composition
- Works extremely well under pressure
- Multi-tasking capacity
- Data entry
- Great customer service
- Team collaboration
- Multi-line telephone systems
- Incident command system
- Typing speed
- Stress tolerance
- Time management abilities
References
References available upon request.
Timeline
Telecommunicator
Iredell County Emergency Communications
03.2025 - Current
Private Piano Instructor
self-employed
09.2022 - 01.2025
Church musician
New Prospect Baptist Church
10.1999 - 07.2019
Sheriff's Standards Diploma - Telecommunicator Certifications
Mitchell Community College
Diploma -
Online Certification
Diploma -
Online Certifications
CPR Certfication - CPR
Mitchell Community College
Diploma -
Online Certifications
Some College (No Degree) - Elementary Education- Teaching
Wilkes Community College