Misty Joyner
Mt. Holly
Summary
- I am an operations specialist with extensive experience in onboarding new employees, focusing on clarifying company policies, procedures, software applications, and industry best practices. My role involves helping new staff achieve effective job performance. I also provide continuous on-site training to support their career development and advancement opportunities. I highly value teamwork and am committed to achieving our shared goals.
Overview
14
14
years of professional experience
Work History
Operations Specialist
Southwood Realty
10.2022 - Current
- Provide training for new hires, fostering a supportive learning environment conducive to success in their roles
- Improve operational efficiency by streamlining processes and implementing new systems.
- Provide answers to property-related inquiries and assisting in troubleshooting any issues that arise.
- Continuously seek opportunities for professional development in order to remain knowledgeable about industry best practices.
- Develop and maintain operational procedures to ensure compliance with industry standards and regulations.
- Devise and implement processes and procedures to streamline operations.
Assistant Property Manager
Southwood Realty
11.2017 - 10.2022
- Led a team of 10 employees, managing 436 apartment homes.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Marketed the property, generated and developed leads to acquire new residents.
- Trained and coached staff to ensure smooth implementation of new programs and procedures.
- Managed accounts receivable and electronically transmitted funds directly to corporate accounts. Identified delinquent accounts and worked directly with tenants to quickly bring accounts current.
- Worked with company attorneys office to file and process orders of eviction due to non payment of rent or repeated community violations.
- Handled tenant complaints promptly and appropriately.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Leasing Professional
Southwood Realty
02.2013 - 01.2017
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Invited prospects to fill out application upon completion of property tour.
- Developed marketing materials to highlight property features and attract potential renters.
- Excelled at advertising and marketing real estate to prospective clients.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Ensured compliance with fair housing laws and ADA requirements.
- Escalated any major issues to the property manager for immediate remediation.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Substitute Teacher
Gaston County Schools
08.2011 - 02.2013
- Maintained normal classroom function, while implementing teacher lesson plans, assigning student class work and homework as well as maintaining classroom control and discipline.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Education
Associate of Arts - Early Childhood Education
Gaston College
Dallas, NC2011
High School Diploma -
East Gaston High School
Mount Holly, NC2003
Skills
- Effective Leadership and Staff Management
- Responsive Customer Service
- Strong Organizational Skills
- Marketing
- Database Management
- Leasing and sales
- Professional Communication Skills
- Tenant Dispute Resolution
- Accounting
- Results-Driven
- Conflict Resolution
- Achieve Target Goals
- Teamwork and Collaboration
- Effective Networking Skills
- Relationship Building and Management
- Goal-Oriented Mindset
Timeline
Operations Specialist
Southwood Realty
10.2022 - Current
Assistant Property Manager
Southwood Realty
11.2017 - 10.2022
Leasing Professional
Southwood Realty
02.2013 - 01.2017
Substitute Teacher
Gaston County Schools
08.2011 - 02.2013
High School Diploma -
East Gaston High School
Associate of Arts - Early Childhood Education
Gaston College
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