Misty Hundley
Lexington
Summary
HR professional with over 7 years of experience in optimizing HR processes and payroll management. Demonstrated success in improving employee onboarding and engagement through strategic communication and collaboration. Focused on maximizing efficiency and enhancing overall employee satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HR Operations Manager
Advantage Surveillance, LLC
Kannapolis
2018.06 - Current
- Optimized HR processes to enhance employee onboarding and engagement initiatives
- Leverage ADP Workforce Now to optimize payroll and benefit management functions for increased efficiency
- Execute payroll processing for numerous employees across 48 states, prioritizing timely disbursement and strict compliance with financial regulations
- Analyzed onboarding processes, proposing actionable recommendations to upper management for program enhancement
- Facilitated discussions with Finance team to clarify and optimize expense and travel policy guidelines for improved compliance
- Facilitate client payment transactions via NetSuite to streamline financial operations
- Facilitate agency licensing in partnership with CEO for compliance with state regulations to maintain operational integrity
Co-Manager
Academy Sports and Outdoors
Greensboro
2017.11 - 2018.01
- Supervised daily operations to ensure adherence to company policies and procedures, enhancing overall team accountability
- Trained and mentored staff on customer service excellence and product knowledge to improve customer satisfaction and loyalty
- Analyzed sales data to identify trends, informing inventory management decisions that aligned stock levels with customer demand
- Implemented promotional strategies that increased foot traffic and enhanced customer engagement
Co-Manager
Walmart
Greensboro
2005.06 - 2017.11
- Led initiatives to streamline operational processes, reduce wait times at checkout lanes
- Managed scheduling for all employees to ensure adequate coverage during peak hours without compromising labor cost objectives
- Enhanced store layout to boost product visibility and accessibility for customers, leading to increased customer engagement
- Collaborated with Store Manager to create promotional strategies that attracted new customers and increased foot traffic
- Resolved complex customer complaints promptly, ensuring high customer satisfaction and safeguarding business interests
- Conducted regular performance reviews, providing feedback and fostering employee development
- Ensured compliance with company policies, procedures and safety regulations by monitoring operations on a daily basis
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company's values
Skills
- Payroll administration
- HR process optimization
- Employee onboarding
- Benefits administration
- Problem solving
- Effective communication
- Team collaboration
- Employee support
- Orientation preparation
Certification
- PHR Certification
- NC Notary
Timeline
HR Operations Manager
Advantage Surveillance, LLC
2018.06 - Current
Co-Manager
Academy Sports and Outdoors
2017.11 - 2018.01
Co-Manager
Walmart
2005.06 - 2017.11