Misty Bryant
Maiden
Summary
Accomplished Sr. Manager and Director at FleetNet America, I excelled in strategic planning and team leadership, significantly enhancing operational efficiency and customer care. Spearheaded innovative projects, fostering cross-functional collaboration and driving organizational growth. Skilled in conflict resolution and project management, I consistently delivered exceptional service, achieving notable improvements in team performance and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Manager, Customer Care
FleetNet America
03.2022 - Current
- Enhanced team performance by implementing strategic initiatives.
- Developed comprehensive business strategies for achieving long-term goals.
- Improved operational efficiency with streamlined processes and resource management.
- Bolstered team performance, leading cross-functional projects with diverse stakeholders.
- Spearheaded initiatives to drive organizational growth and innovation.
- Enhanced client relationships by delivering exceptional service and solutions.
- Cultivated a collaborative work environment to boost team morale and engagement.
- Implemented cost-saving measures, optimizing resource allocation for increased profitability.
- Coordinated cross-departmental initiatives to align goals and enhance synergy.
Director, Invoice Processing
Fleetnet America
03.2010 - 03.2022
- Directed strategic planning for achieving long-term organizational goals.
- Improved team performance by implementing leadership training programs.
- Enhanced operational efficiency with streamlined processes.
- Implemented data-driven strategies for informed decision-making.
- Enhanced stakeholder communication through transparent reporting practices.
- Established performance metrics to measure and drive team success.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Medical
CVCC
HickorySkills
- Strategic planning
- Team leadership
- Project management
- Performance optimization
- Operational efficiency
- Cross-functional collaboration
- Decision making
- Conflict resolution
- Process improvement
- Risk management
- Client relationship
- Customer engagement
- Goal setting
- Employee retention
- Succession planning
- Cultural sensitivity
- Reporting oversight
- Teamwork and collaboration
Accomplishments
- ArcBest Leadership Academy Graduate
- Cox Automotive Ascend Program Graduate
- Supervised team of 150+ staff members.
- VMRS Certification (100th person certified through TMC)
Certification
- VMRS Certified
- Microsoft Office Specialist (MOS) Certification
- CX Mastery Certification
Timeline
Sr. Manager, Customer Care
FleetNet America
03.2022 - Current
Director, Invoice Processing
Fleetnet America
03.2010 - 03.2022
No Degree - Medical
CVCC
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