Misty Bray
Apex
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
National Accounts Customer Service Specialist
J.F. Petro Group
09.2023 - Current
- National Accounts Customer Service Specialist.
- I Collaborate closely with the JF branch Service Manager and subcontractors.
- I have a strong understanding and ability in create work orders, Dispatching, SPO Knowledge.
- I have knowledge of the DDR report.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service
Amazon
06.2021 - 09.2023
- Customer service
- inbound and outbound calls
- Team lead,
- Processed Returns
- Quality Control
- Packing Orders
- Delivered superior customer service by responding to inquiries and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School -
Lompoc High School
09.1994
Skills
- Team Player
- Dispatching
- QC
- Call center experience
- Customer service
- Telephone etiquette
- Organization
- Problem-solving
- Service max
- Good communication skills
Timeline
National Accounts Customer Service Specialist
J.F. Petro Group
09.2023 - Current
Customer Service
Amazon
06.2021 - 09.2023
High School -
Lompoc High School
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