Misael Reyes Rivera
Charlotte
Summary
Delivered high-quality customer support to maintain customer satisfaction and improve operational efficiency through consistent problem-resolution and quality assurance.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Shipping / Picking / Receiving / Packing / Forklift Operator
Latin Staffing / Schleich
Charlotte, NC
07.2026 - Current
- Pick and retrieve products from designated warehouse locations according to order specifications.
- Pack, label, and prepare products for shipment, ensuring accuracy and proper handling.
- Receive incoming shipments, unload deliveries, and verify products against shipping documents.
- Operate forklifts and other material-handling equipment to move, load, and unload materials safely.
- Organize and maintain inventory in designated storage areas to support efficient warehouse operations.
- Inspect products for damage, discrepancies, and order accuracy before shipment.
- Assist with loading and unloading trucks and staging products for shipping and distribution.
- Follow workplace safety procedures and maintain a clean, organized, and hazard-free work environment.
- Collaborate with team members to meet daily productivity goals and shipping deadlines.
Customer Service Representative
PLS Financial Services
Charlotte, North Carolina
06.2024 - 07.2026
- Provided top-notch customer service, increasing repeat business through enthusiastic engagement.
- Cross-sold products and services, demonstrating extensive knowledge and meeting customer needs.
- Ensured transaction compliance and accuracy, contributing to operational efficiency.
- Ensured accuracy in transactions, including cash handling for balanced cash drawers.
- Operated the POS system efficiently for information access and transaction processing.
- Addressed customer concerns, passing on more difficult complaints to the Store Manager.
- Maintained a clean and organized store environment, enhancing customer and staff experience.
Meat Smoke Injector
Su Carne
Santo Domingo, Dominican Republic
03.2018 - 08.2019
- Assessed critical product quality factors by utilizing specialized measuring equipment.
- Ensured all products met quality and freshness standards during the meat injection process by preparing various meats, seasonings, and sauces as per guidelines.
- Evaluated storage, handling, and preparation techniques at multiple food establishments.
- Ensured cleanliness by maintaining sanitized surfaces and storage areas.
- Followed established protocols to maintain production quality.
- Performed regular equipment inspections to maintain optimal functionality.
Banking Customer Service Representative
Tarjeta Naranja
Santo Domingo, Dominican Republic
05.2015 - 11.2017
- Handled customer exchanges, refunds, and billing adjustments to resolve product issues.
- Processed and recorded new consumer enrollment applications in the company database.
- Collaborated extensively with various teams to address issues and investigate customer concerns.
- Navigated various computer systems and used search tools to locate information.
- Communicated with customers via phone and face-to-face to offer product or service information.
- Documented customer interactions, including inquiries and actions taken.
- Kept updated on the latest marketing campaigns to address marketing-related inquiries.
- Maintained comprehensive logs of each call in line with operational standards.
Education
No Degree - Marketing
Universidad Dominicana O & M
Santo Domingo, Dominican RepublicSkills
Maintained customer service excellence to support positive customer experience outcomes
Used Spanish and English language skills to support bilingual communication needs
Applied analytical problem solving techniques to support accurate decision-making and maintain operational continuity
Managed accurate record-keeping to ensure consistent documentation and reporting
Executed quality assurance activities to support operational consistency and customer satisfaction
Applied detail-oriented approach to support accurate completion of assigned work
Directed strategic decision-making to support long-term planning and operational alignment
Executed effective problem resolution to maintain operational continuity and minimize disruptions
Collaborated effectively with team members to maintain alignment across shared priorities
Delivered clear, professional communication to support smooth collaboration and information flow
Maintained proactive, self-driven approach to executing assigned responsibilities
Utilized problem-solving skills to troubleshoot challenges and support day-to-day operations
Performed food quality control to maintain food safety, freshness, and overall product quality
Maintained proficiency in computer applications to support daily workflow
Utilized Excel, Word, Outlook, and PowerPoint to support routine communication and document preparation
Led creation of product and service solutions to support customer needs and operations
Applied sales expertise to support sales operations and maintain customer satisfaction through effective account handling
Managed in-store support activities to maintain efficient store operations
Oversaw member account management to support member needs and maintain account health
Languages
Spanish — Native/Bilingual
English: Professional
Timeline
Shipping / Picking / Receiving / Packing / Forklift Operator
Latin Staffing / Schleich
07.2026 - Current
Customer Service Representative
PLS Financial Services
06.2024 - 07.2026
Meat Smoke Injector
Su Carne
03.2018 - 08.2019
Banking Customer Service Representative
Tarjeta Naranja
05.2015 - 11.2017
No Degree - Marketing
Universidad Dominicana O & M