Mirela Gale
Charlotte
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Melting Pot Restaurants Inc.
02.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Created warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies and ice bins.
Server/ Bartender/Key Holder
The Melting Pot Restaurants Inc.
10.2021 - 01.2024
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Jewelry Sales Associate
Steel Revolt Jewelry Store
07.2019 - 09.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used in-store system to locate inventory and place special orders for customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Completed store opening and closing procedures as per company guidelines.
Education
Bachelor in Engineering Technology - Telecommunications And Software
University Of Oradea
Oradea, Romania01-2019
Skills
- Guest engagement
- Menu memorization
- High volume dining
- Detail-oriented
- Positive and professional
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
The Melting Pot Restaurants Inc.
02.2024 - Current
Server/ Bartender/Key Holder
The Melting Pot Restaurants Inc.
10.2021 - 01.2024
Jewelry Sales Associate
Steel Revolt Jewelry Store
07.2019 - 09.2021
Bachelor in Engineering Technology - Telecommunications And Software
University Of Oradea
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