Miranda Robinson
Boone
Summary
Dynamic professional with a proven track record at Boone Drug, excelling in customer service and regulatory compliance. Skilled in financial sales and client relationship management, I enhance customer retention through effective communication and operational efficiency. Committed to delivering high-quality service while maintaining accuracy in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Boone Drug - New Market
Boone
11.2024 - Current
- Coordinated prescription fulfillment and delivery, ensuring timely service for customers.
- Maintain strict adherence to regulatory, safety, and compliance procedures.
- Delivered high-quality customer service, ensuring accuracy and professionalism while handling confidential information.
- Assist customers in person and by phone, resolving inquiries efficiently in a fast-paced environment.
- Prepared operational reports and maintained accurate records to support daily operations.
Production Manager
GoPostal
Boone
05.2022 - 11.2024
- Supervised workflow and employee scheduling, optimizing productivity and meeting service standards.
- Monitored inventory and controlled operational costs through effective resource management.
- Maintained quality assurance standards and resolved customer issues promptly.
- Trained staff on operational procedures and customer service best practices, improving team competency and service delivery.
- Managed daily business operations to ensure accurate processing of customer orders and transactions, enhancing customer satisfaction.
Financial Sales Representative
North Carolina State Employees Credit Union
Morganton
08.2018 - 05.2022
- Advised members on checking, savings, loan, and financial service options, enhancing financial decision-making.
- Assisted members with account openings and loan applications, facilitating access to essential financial services.
- Built strong client relationships that increased member satisfaction and retention.
- Processed high-volume financial transactions and balanced cash drawers, ensuring accuracy and operational efficiency.
- Ensured full compliance with financial regulations, company policies, and internal security procedures.
Education
Bachelor of Arts - Fine Arts
University of North Carolina At Greensboro
Greensboro, NC06-2011
Associate of Science - Engineering
Wilkes Community College
Wilkesboro, NC03-2026
Skills
- Regulatory Compliance
- Transaction accuracy
- Operational Efficiency
- Client Relationship Management
- Customer Retention
- Financial Sales & Cross-Selling
- Risk Awareness
- Financial Analysis
- Time Management
- Communication
- Time Management
Certification
Certified Notary Public, North Carolina
Timeline
Pharmacy Technician
Boone Drug - New Market
11.2024 - Current
Production Manager
GoPostal
05.2022 - 11.2024
Financial Sales Representative
North Carolina State Employees Credit Union
08.2018 - 05.2022
Bachelor of Arts - Fine Arts
University of North Carolina At Greensboro
Associate of Science - Engineering
Wilkes Community College