Miranda Marr
Cherokee
Summary
I have first hand experience in what it takes to be successful in recovery and i learned most off this at Cherokee Indian Hospital. As a resident and now as a staff member. I have learned to excell in medication administration and positive relationships. We worked together enhancing team performance through effective communication and empathy for others and Committed to delivering compassionate care and supporting personal needs, and to serve as a role model to others. I have a readiness to learn and a genuine desire to help others. Im dependable and ready to tackle new challenges to help others thrive. My hearts desire is to be the voice for the broken and walk hand in hand with those who are struggling in addiction.
Overview
18
18
years of professional experience
Work History
Residential Technician
Cherokee Indian Hospital
02.2024 - Current
- Coordinated move-in/move-out procedures for transitions between residents while minimizing vacancy periods.
- Coordinated scheduling , optimizing routes for operational efficiency.
- Supported residents by actively maintaining positive relationships, addressing concerns proactively, and fostering a sense of community within the residential complex.
- Preserved optimal living conditions
- Conducted routine inspections to maintain building cleanliness, identifying potential problem areas and quickly resolving any issues found.
- Assisted in administration of medications
- Maintained detailed records of completed tasks.
- Verified group home and program-policies. That home remained clean, sanitary and in good working condition.
- Supervised 8 group home residents in all daily activities of residential program.
- Documented resident information and daily activities
EVS Technician
Cherokee Indian Hospital
10.2022 - 02.2024
- Operated and maintained cleaning equipment to ensure high standards of facility cleanliness.
- Implemented efficient cleaning procedures, reducing turnaround time for facility readiness.
- Trained junior staff on proper sanitation protocols and equipment usage, enhancing team performance.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Room Service Attendant
Chesnut Tree
01.2020 - 11.2021
- Ensured cleanliness and orderliness of guest rooms, adhering to hotel standards.
- Conducted regular inspections to maintain quality and consistency in housekeeping services.
- Trained new housekeeping staff on procedures and best practices for room maintenance.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Cashier
Food Lion Distribution
03.2017 - 04.2019
- Processed customer transactions swiftly and accurately, ensuring seamless checkout experience.
- Managed cash register operations, maintaining balance and resolving discrepancies efficiently.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Burger King
05.2011 - 09.2015
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Managed account updates and billing inquiries to ensure customer satisfaction.
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to enhance customer experience strategies.
Retail Sales Associate
Goodwill Store
02.2011 - 02.2012
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new staff on sales techniques and store policies, promoting a collaborative work environment.
- Maintained visual merchandising standards, optimizing product displays to attract customers effectively.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Tour Guide Assistant
Cashiers Resort Rentals
05.2010 - 08.2010
- Assisted in guiding tours, ensuring accurate information delivery to enhance visitor experience.
- Coordinated logistics for tour schedules, optimizing routes and minimizing delays.
- Supported lead guides by preparing materials and managing group dynamics effectively.
- Engaged with visitors to answer questions and provide insights on local attractions.
- Contributed to the creation of engaging educational materials for visitor use during tours.
- Built personal relationships with guests to promote positive experiences.
Cashier Team Lead
Dairy Queen Restaurant
03.2008 - 04.2010
- Assisted with daily cash handling and transaction processing.
- Provided support to team members during busy shifts.
- Maintained cleanliness and organization of checkout area.
- Learned point-of-sale system operations for efficient service.
- Adapted to changing priorities in a fast-paced environment.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
GED -
South Western
Sylva, NC06-2011
Skills
- Willingness to learn
- Teamwork and collaboration
- Reliability
- Excellent communication
- Empathy and compassionate care
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Decision-making
- Supporting personal needs
- Relationship building
- Emotional support
- Team building
- Emotional and social support
- Task prioritization
- Intake interviewing
- Medication administration
Timeline
Residential Technician
Cherokee Indian Hospital
02.2024 - Current
EVS Technician
Cherokee Indian Hospital
10.2022 - 02.2024
Room Service Attendant
Chesnut Tree
01.2020 - 11.2021
Cashier
Food Lion Distribution
03.2017 - 04.2019
Customer Service Representative
Burger King
05.2011 - 09.2015
Retail Sales Associate
Goodwill Store
02.2011 - 02.2012
Tour Guide Assistant
Cashiers Resort Rentals
05.2010 - 08.2010
Cashier Team Lead
Dairy Queen Restaurant
03.2008 - 04.2010
GED -
South Western