Miranda Hairston
2408 Redwood Ln. Newton
Summary
Experienced with patient scheduling,medical billing,and administrative support in healthcare setting while also maintaining HIPPA privacy. Utilizes organizational and communication skills to ensure efficient office operations and high- quality patient care. Track record of maintaining confidentiality and improving office processes for enhanced patient satisfaction.
Overview
20
20
years of professional experience
Work History
Administrative/Medical Assistant
Catawba Valley Medical Group
01.2021 - Current
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
- Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Registar ED/OP/DA
Catawba Valley Health System
04.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Health Information Management Clerk
Brian Center Health and Rehabilitation
03.2016 - 10.2019
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Developed strong working relationships with colleagues from various departments, fostering effective collaboration within the organization.
- Assisted in the transition to electronic health record systems, reducing paper waste and improving information accessibility.
- Performed regular audits of medical records for compliance with regulatory requirements, maintaining a high level of data integrity.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
Certified Nursing Assistant
Brian Center Health and Rehabilitation
03.2015 - 03.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
Memory Care Manager
Springs of Catawba
09.2005 - 11.2014
- Oversaw medication administration, ensuring accuracy and adherence to physician orders for optimal resident health outcomes.
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Maximized resident engagement through effective collaboration with activities coordinators, tailoring various programs to individual interests and cognitive abilities.
- Monitored resident safety, implementing measures such as fall prevention protocols and secure wander management systems.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Verified Insurance and Financials to ensure adequate facility placement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs (ex. FL-2 forms)
- Maintained compliance by entering patient information in NC Tracks to ensure the patient received proper amount of approved Personal Care Services hours alloted.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA11-2019
Certified Nursing Assistant -
Catawba Valley Community College
Hickory, NC08-2005
No Degree -
Fred T. Foard High School
Newton05-1999
Skills
- Time management efficiency
- HIPAA regulations
- Critical thinking
- Patient confidentiality maintenance
- Detail-oriented approach
- Problem-solving
- Attention to detail
- ICD-10 coding
- HIPAA compliance
- Payment reconciliation
- Payment collection and processing
- Insurance verification
Timeline
Administrative/Medical Assistant
Catawba Valley Medical Group
01.2021 - Current
Registar ED/OP/DA
Catawba Valley Health System
04.2020 - 01.2021
Health Information Management Clerk
Brian Center Health and Rehabilitation
03.2016 - 10.2019
Certified Nursing Assistant
Brian Center Health and Rehabilitation
03.2015 - 03.2016
Memory Care Manager
Springs of Catawba
09.2005 - 11.2014
High School Diploma -
Cornerstone Christian Correspondence School
Certified Nursing Assistant -
Catawba Valley Community College
No Degree -
Fred T. Foard High School
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