Summary
Overview
Work History
Education
Skills
Timeline
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Taheera Williams

Charlotte

Summary

Quality-focused and detail oriented professional with an extensive background in project management, data analysis, marketing & digital content, eCommerce business operations, and process implementation. Successful track record in entrepreneurship, marketing analysis, business management, and process improvement. Seeking an Operations Data Analysis role with an organization.

Overview

21
21
years of professional experience

Work History

Founder

President Mapsted Consultants
07.2008 - Current
  • Work with facility managers on seating arrangements and structure for artists in the studio.
  • Work with the management team on strategies and processes.
  • Maintain communication across multiple channels to ensure the optimization of business processes.
  • Identify audience target, marketing position and goals.
  • Coordinate and schedule meetings, create reports and spreadsheets.

Customer Support Engineer

Bank of America
07.2008 - Current
  • Responsible for the day to day technical support tasks providing end-user support and assisting in the management of customer-relatedday-to-day issues.
  • Provide daily technical support to the Bank of America customers.
  • Participate in global and local technical initiatives.
  • Monitor high priority issue raised by local service desk and resolved group tickets and comply with service.
  • Respond to and comply with escalation policies and procedures. Troubleshooting, updating, and modifying data for end-users.

Quality Assurance Specialist

Fairbanks Capital Corp
11.2011 - 01.2014
  • Evaluate policy and procedure functionality and document enhancement recommendations for floor managers.
  • Responsible for ensuring that products and services met the standards of the company.
  • Analyze related web metrics once implementation is complete (traffic, visibility, outreach, effectiveness) and coordinate updates with the various members of the key business units to ensure ongoing maintenance.
  • Maintain up-to-date knowledge of customer feedback experience for industry standards and best practices.
  • Participated in supplier evaluation activities including audits, assessments, evaluations.

Realtor

I.N.I Realty Investments, INC
01.2003 - 07.2008
  • Price Negotiation & Revenue Generation
  • Coordinated appointments to show homes to prospective buyers leading to increased sales
  • Conducted open houses and property tours to familiarize clients with the property leading to client conversion
  • Client Relationship Management & Contract Drafting

Education

Bachelor of Science -

University of Phoenix
01-2016

Some College (No Degree) - Data Analyst Training

Goodwill University
Charlotte NC

Skills

  • Strong knowledge of and experience with SQL
  • Fundamental knowledge of Microsoft Power BI
  • Work with Relational/Non-Relational Data
  • Creation of EXCEL Spreadsheets & Templates
  • Data Importation/Extraction
  • Formulating/Editing Reports
  • Understand data processing options
  • Understand data visualization in Microsoft Power BI
  • Interpret data, analyze results using statistical techniques
  • Proficient in reporting analytics
  • Knowledge of B2B/B2C eCommerce
  • Proven ability to work both independently and collaboratively
  • Skilled in price negotiations & cost benefit analysis
  • Communication and interpersonal skills
  • Decision making skills
  • Adept at forecasting and planning
  • Solid knowledge of social media digital content/marketing
  • Exemplary payroll, purchasing, and labor cost analysis skills
  • Excellent conflict resolution and organizational skills
  • Proficient in Microsoft Suite

Timeline

Quality Assurance Specialist

Fairbanks Capital Corp
11.2011 - 01.2014

Founder

President Mapsted Consultants
07.2008 - Current

Customer Support Engineer

Bank of America
07.2008 - Current

Realtor

I.N.I Realty Investments, INC
01.2003 - 07.2008

Bachelor of Science -

University of Phoenix

Some College (No Degree) - Data Analyst Training

Goodwill University

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Taheera Williams