Mindy Shayler
Bay City
Summary
Dynamic and detail-oriented professional with a strong customer service focus, honed at Reese Veterinary Clinic. Proven expertise in appointment scheduling and document preparation, complemented by exceptional communication skills. Committed to enhancing client relationships and streamlining office operations, consistently contributing to a collaborative and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Lead Receptionist
Reese Veterinary Clinic
Burton, MI
05.2020 - Current
- Greeted and directed visitors, ensuring positive first impressions.
- Managed multi-line phone system, efficiently handling incoming calls.
- Assisted with scheduling appointments and maintaining calendars for staff.
- Organized office supplies and maintained inventory for smooth operations.
- Supported daily administrative tasks, enhancing overall office efficiency.
- Collaborated with team members to improve reception workflow processes.
- Implemented filing systems to streamline document retrieval and storage.
- Maintained cleanliness of reception area, creating welcoming environment for guests.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
Creekside Animal Hospital
Veterinary Assistant
Macomb, MI
05.2019 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Eastpointe Animal Hospital
Veterinary Assistant
Eastpointe, MI
02.2016 - 05.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
CVS Pharmacy
Cashier
Madison Heights, MI
2015 - 2016
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Happy Elephant Child Care
Preschool Teacher
Flint, MI
2000 - 2010
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma - High School
Southwestern Academy
Flint, MI2001
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Time management expertise
- Billing and invoicing
- Appointment scheduling
- Document preparation
- Reception area maintenance
- Schedule management
- File management
Customer service
Interacting with people
Keeping customers happy
Keeping area clean
Timeline
Lead Receptionist
Reese Veterinary Clinic
05.2020 - Current
Creekside Animal Hospital
Veterinary Assistant
05.2019 - 05.2020
Eastpointe Animal Hospital
Veterinary Assistant
02.2016 - 05.2019
CVS Pharmacy
Cashier
2015 - 2016
Happy Elephant Child Care
Preschool Teacher
2000 - 2010
High School Diploma - High School
Southwestern Academy