Mindy Morgan
Raleigh
Summary
Dedicated front desk associate and airport shuttle driver, with a proven track record in customer service and conflict resolution. Skilled in maintaining guest relations and effectively managing inquiries, ensuring a positive experience for all patrons.
Overview
43
43
years of professional experience
Work History
Front Desk Associate/Airport Shuttle Driver
Sonesta Select
Morrisville
02.2021 - Current
- Greeted and checked in guests efficiently, enhancing overall guest satisfaction.
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
- Assisted guests with inquiries and provided local area information.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed reservations and room assignments using hotel management software.
- Updated guest profiles in computer system following changes during reservation process.
- Coordinated with housekeeping to ensure timely room readiness for arrivals, contributing to positive guest experiences.
- Trained new associates on front desk procedures and customer service standards.
- Trained newly hired employees on front desk procedures and business operations.
- Maintained a clean and organized front desk area for optimal service.
- Handled guest complaints with empathy and resolution-focused strategies.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Ensured timely and safe transportation for passengers to and from the airport.
- Maintained cleanliness and organization of shuttle vehicles before and after shifts.
- Assisted passengers with luggage handling during boarding and disembarkation.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Coordinated shuttle schedules to minimize wait times for passengers at terminals.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Performed pre-trip inspections of vehicle before each shift.
- Monitored road conditions and adjusted routes accordingly for safe travel.
- Efficiently navigated through heavy city traffic while transporting customers safely to their destinations.
- Provided courteous customer service throughout the duration of each trip.
- Informed customers of local attractions, restaurants, hotels. during trip.
- Greeted passengers upon arrival and ensured a positive customer experience.
- Assisted disabled passengers with boarding and disembarking from the shuttle bus.
- Tracked incoming flights for prompt pick up times at airports.
- Provided accurate directions to customers when requested.
- Tracked incoming flights for prompt pick up times at airports.
- Provided accurate directions to customers when requested.
Night Secrurity
Courtyard by Marriott
Morrisville
01.1993 - 02.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeper/Evening Security
Hilton
Dayton Beach
01.1988 - 12.1992
- Maintained cleanliness in guest rooms and public areas to enhance guest satisfaction.
- Organized cleaning supplies and equipment to ensure efficient workflow and safety.
- Inspected rooms for quality standards before guest check-in, reporting any issues.
- Collaborated with team members to effectively complete daily cleaning schedules.
- Responded promptly to guest requests for additional amenities and services.
- Trained new staff on cleaning procedures and Hilton's service standards consistently.
- Disinfected high-touch surfaces, ensuring adherence to health standards during cleaning operations.
- Moved furniture to clean hard-to-reach areas, enhancing overall cleanliness throughout property.
Insulation cutter/ Dump Truck Driver
Sothern Fiber
Thomson
11.1983 - 12.1987
- Operated cutting machines to process raw materials efficiently.
- Maintained equipment to ensure optimal performance during production.
- Inspected products for quality standards before packaging.
- Collaborated with team members to meet production deadlines effectively.
- Followed safety protocols to maintain a safe working environment.
- Trained new employees on equipment operation and safety procedures.
- Adjusted cutting specifications based on material types and requirements.
- Conducted routine maintenance checks on machinery to prevent downtime.
- Cleaned work area regularly to maintain a safe working environment.
- Ensured all safety procedures were followed while operating machinery.
- Stacked finished product onto pallets for shipment to customers.
- Followed detailed instructions from supervisors regarding tasks and duties.
- Adjusted machine settings as needed based on type of material being cut.
- Lifted heavy rolls of material onto cutting tables for processing.
- Operated cutting tools and machines to cut, shape, and trim material such as cloth, leather, rubber, foam, and plastic.
- Operated equipment methodically to meet quality standards.
- Operated dump truck to transport materials safely to job sites.
- Conducted routine inspections to ensure vehicle safety and compliance.
- Monitored load weight and distribution for safe transportation practices.
- Maintained accurate logs of trips and material quantities transported.
- Adhered to all safety regulations and company policies on-site.
- Hauled and transported gravel, dirt, fill and boulders to and from construction sites.
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
Education
High School Diploma -
Thomson High
Thomson, GA01-1982
Skills
- Front desk operations
- Reservation management
- Guest relations management
- Customer inquiry management
- Customer service
- Guest relations managementhip management
- Reservations
- Payment processing
- Payment management
- Credit payments
- Cash handling
- Cash drawer reconciliation
- Key carding
- Housekeeping
- Administrative support
- Team collaboration
- Communication skills
- Effective communication
- Problem solving
- Problem-solving
- Conflict resolution
- Attention to detail
- Time management
- Organizational skills
- Training and mentoring
- Technical support
- Hospitality services
- Auditing
- Surveillance
- Listening skills
- Foreign languages
- Vehicle inspection
- Shuttle operations
- Route navigation
- Safe driving practices
- Punctuality
- Passenger transportation
- Traffic law compliance
- Passenger assistance
- Pickup and drop-off scheduling
- Adjusting routes
- Inclement weather driving
- Vehicle maintenance
- Vehicle maintenance and repair
- Vehicle servicing
- Valid [state] license
- Clean driving record
- Information protection
- Expense reporting
- Passenger assistance
- Pickup and drop-off scheduling
- Adjusting routes
- Inclement weather driving
- Vehicle maintenance and repair
- Vehicle servicing
- Valid [state] license
- Safe driving
Timeline
Front Desk Associate/Airport Shuttle Driver
Sonesta Select
02.2021 - Current
Night Secrurity
Courtyard by Marriott
01.1993 - 02.2021
Housekeeper/Evening Security
Hilton
01.1988 - 12.1992
Insulation cutter/ Dump Truck Driver
Sothern Fiber
11.1983 - 12.1987
High School Diploma -
Thomson High