Milissa Leetz
Whitsett
Summary
Dynamic Certified Medical Assistant with extensive experience at UNC Health Care, excelling in patient care and medical record management. Proven ability to educate patients and administer medications effectively while ensuring HIPAA compliance. Recognized for exceptional communication skills and a compassionate approach, enhancing patient satisfaction and care quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UNC Health Care
Chapel Hill
10.2023 - Current
- Assisted physicians with patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Recorded patient medical histories and vital signs accurately.
- Managed scheduling of patient appointments efficiently.
- Administered medications and injections as directed by providers.
- Educated patients on treatment plans and medication usage.
- Coordinated laboratory tests and handled specimen collections.
- Ensured compliance with safety and infection control protocols.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Store Manager
Biggby Coffee
Burlington
11.2021 - 09.2023
- Managed daily store operations and ensured smooth workflow among staff.
- Trained new employees on product knowledge and customer service standards.
- Oversaw inventory management and maintained optimal stock levels.
- Developed staff schedules to meet operational demands and customer needs.
- Implemented visual merchandising strategies to enhance product displays.
- Addressed customer inquiries and resolved issues in a timely manner.
- Monitored sales trends and provided feedback for strategic planning discussions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
Eastern Guilford High School
McLeansville, NC07-2010
Skills
- Patient care
- Medical record management
- Laboratory specimen handling
- Vital signs monitoring
- Medication administration
- Appointment scheduling
- Customer service
- Effective communication
- Problem solving
- HIPAA compliance
- Electronic health records
- Medical terminology
- Patient assessments
- Patient documentation
- Telephone etiquette
- Triage assessment
- Multitasking and organization
- Phlebotomy techniques
- Patient scheduling
- Injection administration
- Verbal and written communication
- Patient education
- Basic life support
- Certified in basic life support (BLS)
- EMR / EHR
- Compassionate
Certification
- CCMA certification
- BLS Certified
Timeline
Certified Medical Assistant
UNC Health Care
10.2023 - Current
Store Manager
Biggby Coffee
11.2021 - 09.2023
High School Diploma -
Eastern Guilford High School