Miles Davis
Hendersonville
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Restaurant / Healthcare roles with high-volume guest/customer demands.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
Juju's Craft Cookery
Mills River
03.2021 - Current
- Trained employees on cooking techniques, safety standards and performance strategies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Work with vendors to establish strong relationships and maintain proper inventory supplies.
- Oversee inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Customer Care Specialist
Aeroflow Healthcare
Asheville
04.2022 - 03.2025
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Assisted new hires with basic training as well as handling escalated Supervisor Calls
- Contacting MDs and Insurance company to resolve any issues pertaining to necessary paperwork to remain compliant.
Kitchen Line Cook
Sierra Nevada Brewing Co.
Mills River
08.2018 - 02.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for soups, sauces and salads.
Education
High School Diploma -
West Ashley High School
Charleston, SC06.2012
Skills
- Payment Processing
- Customer Service Excellence
- Quality Assurance
- Training and Development
- High Volume Kitchen Efficency
Accomplishments
• Serv-Safe Certified
• Awarded Best New FOH Employee at Sierra Nevada's Bi-Annual Awards Ceremony
• Awarded Best New FOH Employee at Sierra Nevada's Bi-Annual Awards Ceremony
Timeline
Customer Care Specialist
Aeroflow Healthcare
04.2022 - 03.2025
Kitchen Manager
Juju's Craft Cookery
03.2021 - Current
Kitchen Line Cook
Sierra Nevada Brewing Co.
08.2018 - 02.2021
High School Diploma -
West Ashley High School