Mikey Hilger

During my experience at Hendrick Automotive Group, I assisted customers with inquiries and product selections in a fast-paced environment. To be successful in the job, I had to communicate effectively with team members at different levels of the company. The core of this job is collaborating with service advisors to promptly and professionally address customer concerns. Also, in this role, there are many new hires, so it is crucial that you help train new staff on company rules and best practices for customer interaction and service.

At Journeys, I had to efficiently process customer transactions using point-of-sale systems. I had to assist customers in a high-stress environment and process daily cash transactions accurately. Working at Journeys focused me on the customer experience, and my assignment was to help customers with product inquiries and sizing apparel.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers in locating products and provided recommendations.
• Maintained a clean and organized checkout area for customer convenience.