Mikesse Gainey
Winston-Salem
Summary
Enthusiastic management trainee with experience in team leadership and staff training. Skilled in multitasking and ensuring customer satisfaction, ready to contribute to a thriving work culture and improve operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Trainee
Taco Bell
Winston-Salem, NC
04.2023 - 01.2024
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Executed training programs for new team members to enhance service quality.
- Maintained cleanliness and organization of workspaces, adhering to health regulations.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
General Production Worker
Tyson Foods
Wilkesboro, NC
08.2018 - 05.2019
- Examined incoming materials and compared to documentation for accuracy and quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
- Consistently met or exceeded performance metrics through a commitment to excellence and continuous professional development.
Education
Associate of Science -
Mayland Comm
Winston-Salem, NCNo Degree - Business Administration
Forsyth Technical Community College
Winston-Salem, NC04-2036
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Negotiation
- Marketing
- Business administration
- Team leadership
- Multitasking
- Teamwork and collaboration
- Problem resolution
- Training and development
- Positive attitude
Accomplishments
.I achieved my basic construction
.I have completed and received my osha 10 certification
.
Certification
osha 10
basic construction
Languages
English
Professional Working
Timeline
Management Trainee
Taco Bell
04.2023 - 01.2024
General Production Worker
Tyson Foods
08.2018 - 05.2019
Associate of Science -
Mayland Comm
No Degree - Business Administration
Forsyth Technical Community College